“Don’t Know Korean? It’s OK!” Incheon Airport without language barriers.

Ivanov, a Russian who got lost at a vast airport.

Tong Cha-yi, a Thai who wants to go to the hospital in an emergency while in the process of entry.

Budhidator, an Indonesian who missed his flight stopping over at Korea.

Incheon Airport is the first place of visit on a trip to Korea! But what should the three people above do when they need urgent help with their poor Korean and English skills? The first difficulty they encounter is communication.


At Incheon Airport, Korea’s first gateway, special interpreters are waiting for foreign passengers who are suffering from language barriers. It’s a smart service called ‘bbb (before babel brigade),’ which helps you with interpretation. Let’s find out what the bbb is and how it can be used!

Incheon Airport 24-hour interpretation hotline 'bbb'

Since 2009, Incheon Airport has signed an agreement with bbb Korea for bbb movement to make “Incheon Airport without Language Barriers.”


bbb Korea is a non-profit organization registered with the Ministry of Culture, Sports and Tourism that is promoting language and culture businesses. The bbb movement, which has been promoted since 2002, is a network of private knowledge sharing volunteers, and the largest language and cultural volunteer movement in Korea, with 4,500 volunteers supporting interpretation of 20 languages.


Along with financial support and various promotional activities, Incheon Airport is trying to ease language inconveniences and lower cultural barriers for both locals and foreigners by launching the bbb-day campaign during the peak travel season.

How to use ‘bbb Application’ which provides 20 languages

Did you know that bbb service is easy for anyone to use on their smartphone? Especially, if you use the bbb interpretation app at Incheon International Airport, you can get high quality interpretation services of excellent bbb special volunteers through a 24-hour hotline.


The bbb interpretation app provides a three-way interpretation service of client – foreigner – bbb volunteers. The voice over the phone allows clients and foreigners to communicate conveniently through the interpretation of volunteers. Let’s experience the smart interpretation app, BB.

1) Please install the ‘bbb interpretation’ app on your smartphone first! Both Android and iOS users are available. If you’re not a smartphone user, call your bbb representative number [1588-5644 / Overseas +82-2-818-1500] for help.

2) If you are a visitor to Incheon Airport, please click the ‘If you are at Incheon Airport’ tab! Even if you are out of the airport, if you have any inconvenience during your trip, you can press the ‘Anywhere’ tab to ask for help.

3) In the ‘Select a language’ section, select a foreign language you want to interpret! It can interpret as many as 20 languages from English to Swahili

4) If you press the phone or the Wi-Fi button on the bottom, you will be connected directly to the special volunteer at Incheon Airport through hotline. It would be more convenient to communicate through speaker phone, right? Since they are volunteers who take their time to interpret, you should practice basic manners!

For your information, you can use phone calls through Wi-Fi only by pressing the Wi-Fi button, so you can use it without any local Usim chip 🙂

Language Support Service at Incheon Airport to Fill bbb’s Blind Spot

In addition, Incheon Airport offers various services to break down language barriers. There is also a ‘Green-cap’ system that has been introduced since 2010 to create an environment where foreign travelers can comfortably pass customs and to guide customs complaints. The Green Cap Interpreter Desk supports English, Chinese, and Japanese, as well as languages of various countries such as Mongolia, the Philippines, Vietnam, Russia, Kazakhstan, and Kyrgyzstan.

Sometimes you might need simple help besides interpretation. There is also another way, using ‘Airstar’, a smart guide robot at Incheon Airport that provides information such as location of check-in counters, various amenities, and flight information at the airport. You could get simple help easily because it provides not only Korean, but also English, Chinese, and Japanese!

These were various services including bbb, which will make Incheon Airport without language barriers. Currently, Incheon Airport bbb service provides passenger interpretation and supports interpretation in all areas that require emergency measures, such as quarantine, quarantine, immigration and medical services, in order to actively deal with Corona 19.


Incheon Airport will keep on trying hard to resolve language inconveniences for both locals and foreigners, so please look forward to it.

Why have travel start-ups gathered at Incheon Airport?


“If I do not have to carry heavy carriers to the airport…”

“If I could easily take care of foreign coins…”

There are people who want to capture the inconvenience of life as a “problem” and solve it with a “business.” These companies, whose innovative ideas and technologies are driving the gap in the market, are called ‘start-ups’.

In the field of travel, various start-ups are expanding their travel culture with new and useful services. However, for early start-ups, there is an absolute shortage of financial and human resources to launch and operate products or services. Especially, if it’s hard to generate sales immediately, start-ups need outside investment and support to get out of Death Valley.

(*Death Valley: The period where start-up companies, which are three to five years old, have difficulty reaching the commercialization stage due to lack of funds for commercialization.)

What if someone aids start-ups in difficult situation to grow well?

Not only does quality service make travel more convenient, it could contribute to creating an environment for young people’s start-ups and creating innovative jobs.

This is why Incheon Airport, which is leading the way in realizing social values, has embarked on a journey to promote travel start-ups since last year!

How Incheon Airport promotes start-ups

Step 1) 'Travel Start-up Promotion Project' Contest

In March 2019, new challenge of Incheon Airport began. Incheon Airport held contest of ‘Travel Start-up Promotion Project’ for prospective start-ups less than three years old possessing travel/tourism business and ideas. Here are the benefits of being selected.

  • Total ₩300,000,000 of commercialization support fund(Maximum ₩40,000,000 for each start-up)
  • Free offer of commercialization training and customized consulting, and support of attracting investment


  • Support of sales and office space for a certain period of time to the selected start-ups after completion of the project

Due to huge benefits, during the month-long reception, the response was very hot. More than 200 teams have applied until the deadline. The competition rate was as high as 26 to 1, so you could guess the fever.

Let’s meet fortunate teams that will develop using Incheon Airport as a test bed.

1) luggage management


Luggage storage service ‘LugStay’

  • A real-time baggage storage service that utilizes empty idle space in partnership with local stores to store luggage for travelers
  • The user finds an affiliate store on the mobile map, receives a reservation ticket, and visits the store
  • Store operators just have to attach safety seals to luggage. Sharing space to make money, and inviting customers are also possible.
  • Website: https://www.lugstay.com/

Luggage delivery service ‘ZIMZOM’

  • Luggage delivery service that carries your luggage when you check it airport, hotel, and Air bnb after making reservation at 6pm the day before use.
  • In addition, along with delivery service, substitution for purchasing products that users want is also provided.
  • Website: https://zimzom.co.kr/

Carrier Sharing Service ‘ARTG’

2) Exchange service


24h Foreign Coin Exchange service ‘Changepoint’

  • Kiosk service where you can exchange the remaining foreign coins into your account after traveling abroad.
  • You can transfer the money to your account or donate it to the Green Umbrella Foundation, Good Neighbors or the World Natural Fund
  • Scan your ID, insert a coin, and enter your account number.
  • Website: https://changepoint.kr/

Two-way unmanned exchange system ‘Cointrabbit’

  • You can exchange won into foreign currency, and you can also buy and sell both won and foreign currency.
  • You can exchange not only coins but also paper bills.
  • Website: http://cointravit.com

3) Guide service


Full concierge travel agency for the weak ‘Amusetravel’

  • Full concierge service travel agency that offers travel packages specialized for wellness travel, silver travel and travel for the disabled.
  • Recommend hotels that are convenient for moving electric and manual wheelchairs, convenient routes for moving strollers and wheelchairs, and programs with low risk of injury, etc.
  • Website: https://www.amusetravel.com/

Chatting type AI tour guide ‘JellyLab’

  • Through its own web-based chatbot, the course is designed to cater to the tastes of foreign tourists and travel destinations and restaurants are recommended in real time.
  • Website: On preparation

4) Dietary Solution

check eat

Dietary information provision service ‘Check eat’

  • Dedicated service for food-restricted consumers with eight dietary types, including allergies, vegetarianism and low salinity.
  • Recommend suitable restaurants and foods based on the restaurant’s ‘food ingredients’ data and the customer’s ‘personal dietary information’
  • Serving in kiosk form in places such as food courts, airports, and hospitals.
  • Website: On preparation

Step 2) Arranging meetings with investors! Hosting ‘Demo Day’


The eight selected start-ups were able to receive business support and consulting for about seven months with the full support of Incheon Airport. That’s not the end of it Incheon Airport has set up another opportunity for these start-ups to meet more investors and expand their businesses. On October 31, 2019, Demo Day was held at the Seoul Foundation Hub Conference Hall.

Demo Day refers to an event in which an invested start-up demonstrates and presents its business model (BM) and demo products in front of investors and the public. It is a significant event that can directly and indirectly appeal to the changes that have occurred since the investment was made, and how much more investment should be made in the future.

Since this demo day is a special event designed to attract investment for the eight start-ups selected by the Incheon Airport start-up promotion project contest, many people attended the event. About 120 judges from seven companies, including five venture capital representatives with outstanding travel and tourism skills, including start-up growth support companies and angel investors, attended the event to listen to the announcements and exchange feedback of the companies

Step 3) Operation of 'Start-up PR Hall' to expand contact with consumers

If Incheon Airport had arranged a meeting between start-ups and investor through Demo Day,

Start-up PR Hall, which started its operation by the end of last year, provides a contact point for start-ups that need to be promoted to meet with various consumers visiting Incheon Airport.

Located at the Millennium Hall on the first floor of Incheon Airport Terminal 1, the Start-up PR Hall is filled with stories of travel start-ups supported by the corporation. There are various types of exhibitions including 3D holograms, promotional videos, and brochures, so it could be a good opportunity to take a look around the new travel services and use them when needed.

The exhibition will be held until March this year. Those who are interested must visit the PR Hall!

That was the introduction of process of Incheon Airport Travel Start-up Promotion Project and services provided by selected start-ups. Their courage and struggle to boldly carrying out ideas that did not exist in the world deserves loud applause.

Let’s picture the future of them growing into a unicorn company worth 1 trillion won in the future. In the future when looking back at trace until then, this promotion project at Incheon Airport is hoped to be remembered as an opportunity adding wings to the growth of eight start-ups.

Have a happy New Year with the news of 2019 Incheon Airport’s social contribution activities!

social contribution activities

Hello, everyone.

Incheon Airport has been striving for various social contribution activities based on social value, ‘Connecting people to airport’.

Incheon Airport is trying hard to make a better tomorrow in various fields such as job creation, supporting socially vulnerable, win-win cooperation, and education.

Incheon Airport delivering warm message to the society!

Let’s find out what kinds of activities delivered warm message in 2019.

Share warm message with others! Incheon Airport’s supporting activities to socially vulnerable.

Incheon Airport is constantly running services to aid lives of people in Incheon

Consoling social welfare organizations on Lunar New Year (left) / Sharing event of agricultural products from Incheon (right)
Consoling social welfare organizations on Lunar New Year (left) / Sharing event of agricultural products from Incheon (right)

On last Lunar New Year, Incheon Airport visited social welfare organizations to deliver items, and also sponsored two social welfare organizations and 500 households by hosting sharing event of agricultural products from Incheon, on Korean Thanksgiving Day.

Donation ceremony of briquettes (left) / Kimchi sharing volunteer work (right)
Donation ceremony of briquettes (left) / Kimchi sharing volunteer work (right)

And furthermore, Incheon Airport donated 20,000 briquettes to about 100 low-income households in Incheon, so that they stay in warm house during winter, and gave away 17,000kg of Kimchi made by all employees to 1,200 alienated households and four social welfare organizations.

Besides these activities, Incheon Airport conducted various social contribution activities such as donating 200 million won to Gangwon-do who suffered from forest fire, social contribution activity for disabled people, donating walking aid to whom having hard time walking, and providing new life to Uzbekistani children suffering cardiac diseases. Please look forward to Incheon Airport creating social values with warm heart this year, too.

Good job! Job creation activities to make a better society

Incheon Airport is operating Incheon Airport job platform to create job with fine quality. There was a tangible outcome, matching 1,650 job seekers just three month after the establishment of the platform.

Actual-scene of operating Incheon Airport job platform
Actual-scene of operating Incheon Airport job platform

The programs conducted by job platforms are ‘Online recruitment center’, ‘Operation of job support center & hosting job fair’, and etc. Through these programs, Incheon Airport aims for creating about 50,000 new jobs by 2022, on top of about 60,000 jobs it already has.

Incheon Airport plans to lead the job quality improvement, too!

Incheon Airport will lead the diffusion of social values by being successful on both job creation and job quality improvement^^.

‘Win-win cooperation’ activities, ranging from local communities to global communities!

Incheon Airport operates win-win programs of mutual growth, ranging from local communities to foreign airports.

Win-win development with local communities

Incheon Airport’s win-win flee market, ‘Wing-wing Fair
Incheon Airport’s win-win flee market, ‘Wing-wing Fair

Last May, Incheon Airport hosted Incheon Airport’s win-win flee market, “Wing-wing Fair”, to provide various joyful attractions to passengers and local residents. About 170 small business owners participated and presented variety of things such as handmade shoes, handmade desserts, and products for children, etc! Some of the money from selling the items was donated to disabled groups, and apart from that, Incheon Airport donated separately to local vulnerable households:)

Actual-scene of 2019 Incheon Airport SKY FESTIVAL
Actual-scene of 2019 Incheon Airport SKY FESTIVAL

And on August 31st ~ September 1st, there was 2019 Incheon Airport SKY FESTIVAL. SKY FESTIVAL is a famous cultural festival of Korea, enjoyed by everyone including airport employees, passengers, and local residents! Being participated by small-medium enterprises, start-ups, social enterprises, local small business owners, and young artists, it is regarded as a cultural festival that leads development of airport industry & local economy:)

Incheon Airport donating to Hope Sharing Campaign
Incheon Airport donating to Hope Sharing Campaign

Last December, Incheon Airport led mutual development with local communities by donating 2 billion won to the community chest of Incheon’s ‘Hope Sharing Campaign’!

Moreover, Incheon Airport is conducting various social activities such as ‘Customized airport tour program’, inviting hearing-impaired to experience services and facilities for them, or considering the transportation vulnerable, etc.

Transferring management know-how to foreign airports

Civil Aviation Authority of Vietnam being trained (left) / Management training of Tanzanian airport (right)
Civil Aviation Authority of Vietnam being trained (left) / Management training of Tanzanian airport (right)

Since 2009, Incheon Airport is running training programs customized to developing countries as a global social contribution activity. This activity informs everyone Incheon Airport’s excellent management know-how, and contributes to foreign airports’ empowerment of their management.

Participants of Incheon Airport’s Vietnam value trip
Participants of Incheon Airport’s Vietnam value trip

From last July, Incheon Airport is running a value trip program based on “Fair Tourism” respecting local culture and economy! This year at Vietnam, Incheon Airport fulfilled various social values through constructing networks with socio-economic organizations, volunteering, and cultural experience.

So far was the story of Incheon Airports various social contribution activities.

Incheon Airport has been contributing to various social fields, ranging from local communities to global communities, and will be leading fulfillment of social value on upcoming year, too! Please look forward to it!

Happy New Year everyone! Thank you.

Incheon Airport provides clean forest with fresh air to children! “Clean Forest for Happy Children Campaign”

Clean Forest for Happy Children Campaign

Hello, everyone!

Have you had a nice end-of- the-year season?

Every year on December, there is a holiday that makes everyone happy and look forward to, it is ‘Christmas’!

Along with carols, colorfully decorated & beautiful Christmas trees can’t be left out to make a Christmas vibe.

But did you know that one of the kinds of the tree that is used to make Christmas trees is our native kind, Korean fir? Korean fir (registered as an ‘endangered species’ on IUCN) grows naturally in the barren environment on Mt. Halla and Mt. Jiri. But 70~80% of their habitats are damaged because of abnormal climate caused by global warming.

Korean fir

For this, Incheon Airport started a campaign to inform Korean fir’s crisis of extinction to the public and at the same time creating an environment where children, whom are very vulnerable to fine dust, can live along with trees. It is ‘Clean Forest for Happy Children Campaign’.

‘Clean Forest for Happy Children Campaign’ is a meaningful cultural event helping children grow safely and healthy against threatening environmental issue such as fine dust, and also contributing to protection of our endangered native tree by participation of the passengers.

A child who is taking picture in ‘Clean Forest for Happy Children Campaign'
A child who is taking picture in ‘Clean Forest for Happy Children Campaign'

And now, let’s look at the actual event scene of ‘Clean Forest for Happy Children Campaign’.

‘Clean Forest for Happy Children Campaign'

On last December 5th and 6th, ‘Clean Forest for Happy Children Campaign with Incheon Airport’ took place in Millennium Hall of Incheon Airport Terminal 1! On this event, there were activities such as class for making a mobile made of Korean fir, distribution of eco-friendly coffee, and a donation ceremony 🙂

class for making a mobile made of Korean fir

Children participating in class for making a mobile made of Korean fir as a part of ‘Clean Forest for Happy Children Campaign with Incheon Airport’
Children participating in class for making a mobile made of Korean fir as a part of ‘Clean Forest for Happy Children Campaign with Incheon Airport’

Class for making a mobile made of Korean fir is a program that children can have a chance to make a mobile themselves and decorate it with message that wishes for their healthy growth with trees! They conveyed their warm heart with messages such as ‘Dear my friend, let’s grow well like a fresh tree’, ‘I hope fresh air like white snow would always be with you’. Introduction of Korean fir and warm messages for children! It was meaningful time that gave us smile and happiness^^

Distribution of eco-friendly coffee

Besides Class for making a mobile made of Korean fir, there was free distribution of barrister’s hand drip coffee with beans from foreign eco-friendly coffee plantation, too.

It was great time of introducing the environment of coffee farms to passengers, and let them rethink about coffee.

Donation ceremony for creating an eco-friendly classroom

On the last day of campaign, there was a ‘donation ceremony for creating an eco-friendly classroom’. Ceremony was for Incheon Airport to donate Korean fir tree with the warm messages from the class of making a Korean fir mobile. And along with the tree, promise to provide air purifying indoor forest for children to Incheon Boramae Children’s Center which is a child shelter in Incheon.

Incheon Airport Corp.’s chief of the headquarters, Mr. Baek handing over Eco-friendly classroom forest composition signboard to director Lee from Incheon Boramae Children's Center at ‘Clean Forest for Happy Children Campaign with Incheon Airport’
Incheon Airport Corp.’s chief of the headquarters, Mr. Baek handing over Eco-friendly classroom forest composition signboard to director Lee from Incheon Boramae Children's Center at ‘Clean Forest for Happy Children Campaign with Incheon Airport’

It was a story about ‘Clean Forest for Happy Children Campaign’ event.

Due to the active and passionate participation of passengers, it was very meaningful time:)

On upcoming March, Incheon Airport is planning on planting Korean fir and setting up memorial stone with names of participants in ‘Baekdudaegan Mountain Range arboretum: Endangered species restoration forest’!

Incheon Airport wishes ‘Clean Forest for Happy Children Campaign’ become an opportunity for children to grow healthier through environmental issues such as fine dusts:) Thank you!

The Incheon Airport will lead the future growing together by warmly accompanying small & medium enterprises

warmly accompanying small & medium enterprises

Hello, this is Incheon Airport’s Blog!

Today, we would like to tell you a heartwarming story.

Incheon Airport is seeking win-win cooperation culture to enhance ‘Competitiveness and Sustainability of small & medium enterprises and traditional market owners’. Especially, we provide infrastructures to small & medium enterprises whom are hard to gather information and having huge risks on failure, so that they could enable commercialization of technology and securing achievements.

And furthermore, we provide expansion of markets to give chances to small & medium enterprises with remarkable technologies, and we are also engaged in various activities to establish a win-win cooperation culture & mutual growth environment.

Among those activities our finest achievement is the Incheon Airport’s mascot, ‘Air-Star’ guide robot!


* What is Incheon Airport’s Air-star?

It is Incheon Airport’s guide robot co-invented by Big enterprise(LG CNS) and Small enterprise(Pureun Technology)

Incheon Airport’s guide robot, Air-star
Incheon Airport’s guide robot, Air-star

And now we are going to find out how Incheon Airport developed together with small & medium enterprises this year, including the invention of the guide robot, Air-star.

Localization of Airport Technologies and Joint R&D with small & medium enterprises

Incheon Airport is developing local technology by performing joint R&D with small & medium enterprises. Among the technologies we succeeded on localizing, there are mainly ‘Airport Construction Standard Duration Estimating System’, ‘AC-GPS: Aircraft Ground Power Supply & PC-Air: Pre-Conditioned-Air’ and ‘Automatic Detection of Airport Debris (FOD)’.

AC-GPS: Aircraft Ground Power Supply (left) and PC-Air: Pre-Conditioned-Air (right)
AC-GPS: Aircraft Ground Power Supply (left) and PC-Air: Pre-Conditioned-Air (right)

Airport Construction Standard Duration Estimating System: System that estimates construction duration automatically.

AC-GPS: Aircraft Ground Power Supply: Device that supply electric power to the aircraft from the outside while the plane is waiting for passengers’ boarding

PC-Air: Pre-Conditioned-Air: Device that maintains in flight temperature to be on pleasant state while the plane is off-engine in the airport

Automatic Detection of Airport Debris (FOD): Automatic detection system that finds pieces of metal, rocks, or debris.

And also Incheon Airport is proceeding Joint R&Ds with small & medium enterprises, especially one on civil engineering and two on IT industry.

Thanks to Incheon Airport’s constant efforts, we could expect discounting effects on foreign currency expenses and exportation of domestic airport technologies. Our path with small & medium enterprises! Please continue to support us!

First in South Korea to host Airport Industry's New Technology Expo

Airport Industry’s New Technology Expo

Last July, Incheon Airport hosted Airport Industry’s New Technology Expo for the first time in South Korea. It was participated by over 700 people including 33 small & medium enterprises and authorities of civil engineering and construction in Airport Industry.

new technologies

On this exposition site, we presented brand new technologies based on the fourth industrial revolution such as ‘Structure coating methods using robot system’ and ‘Worker safety supervision system based on their location and environmental information’.

Airport Industry’s New Technology Exhibition Sky Expo

Incheon Airport annually held ‘Sky Festival’ event since 2004 to present the beauty of Korean culture and give thanks to our passengers and employees in the airport. The event is loved by many people by presenting K-P0P at the peak of its popularity and high quality classic concert at the same time.

Sky Festival

On our 16th anniversary, this year we presented one more brand new event on ‘Sky Festival’! It is a new technology experience center where you could experience the airport industry with your whole body, ‘Sky Expo’!

Sky Expo experience center

Sky Expo experience center is divided into three sections, first, ‘Small & medium enterprise zone’ where you could see their fourth industrial revolution products and experience AR/VR, next, ‘Start-up zone’ presenting start-ups by exchanging changepoints and lending carriers, and last, ‘Social enterprise zone’ that presents social enterprises that produce upcycling clothing or bags, etc.

We expect it would be a great time for participants to experience new technologies and products of small & medium enterprises personally.

Incheon Airport enhanced win-win cooperation and arranged place for mutual growth by holding ‘Sky Expo’! We will always try to keep on our effort of diffusing social value.