You’re leaving on a journey filled with great expectations, but right when the airplane takes off from the runway…
You suddenly remember that you’ve left your luggage behind at the airport!
Just thinking about it makes you shriek with tensed up muscles all of a sudden.
But don’t need to worry too much! Just focus on relaxing and enjoy your trip. If your lost item has been found and handed over properly, it will be waiting “here” for you to come pick it up.
“Here” is where various lost and found items are processed in Incheon Airport, operated by the reliable Incheon International Airport Police. Can you guess where this is? It’s the Incheon Airport Lost & Found!
Let’s find out more about how you can recover your precious belongings!
Do I have to report to different agencies for lost items depending on where they were lost?
When reporting lost items, the agency to which you report a lost item depends on where you lost it!
Items lost in general areas inside the airport such as the passenger terminals are handed over to the airport’s Lost & Found, but those lost on the airport train may not always be transferred to the airport’s Lost & Found. Also, because the agencies to which you report lost items vary depending on the location where they were lost, such as the duty-free area and inside of aircrafts, it is good to keep at hand the information of agencies responsible for different locations for quick processing.
“What if I don’t remember where I lost my belongings?”
In such a case, you may report to the Lost & Found at Incheon Airport or the National Police Agency’s Lost and Found Information website (https://www.lost112.go.kr/). Since Incheon Airport’s Lost & Found is operated by the Incheon International Airport Police, you will be able to search for lost items in a broader scope if you visit the National Police Agency’s Lost and Found Information website.
Retrieving lost items “in person” or “through someone else”
If you have been notified on the discovery of your lost item, the only thing left is to retrieve it. In principle, you need to retrieve it in person but it may be difficult to do so depending on the circumstances. For such cases, retrieval-by-proxy service as well as package delivery and courier retrieval service are there for you. Let’s find out more!
■ Retrieval in person
If you wish to retrieve it in person, you may do so at the Lost & Found but don’t forget to bring the must-bring items, which are your ID and the lost item registration number you are assigned with when reporting a lost item. If you don’t bring these two, you may come back empty-handed, so make sure to bring them with you!
■ Retrieval by proxy
If you can’t retrieve an item in person, try the option of retrieval by proxy. A proxy may retrieve a lost item only after filling out an authorization form and submitting it to the Lost & Found. Please note that retrieval by proxy is possible only for entrustment of the items in their entirety with no partial authorization allowed!
■ Retrieval by delivery and quick service
The option of retrieval by package and courier service is also a form of retrieval by proxy so a letter of entrustment must be filled out first and, just like retrieval by proxy, only the entrustment of items in their entirety is possible. There is one more thing you should know; you will not be able to retrieve items susceptible to damage such as strollers, liquor, such as DSLRs, or a great amount of cash via package delivery and courier service.
In principle, a storage period and processing method are specified for all lost items. Most of the items brought to the Lost & Found are either turned over to the National Treasury or scrapped once the legal period of 6 months as well as 3 months during which the person who finds the item may claim the right of possession are expired.
For food, we only store them for 1 week as they may get spoiled. For passports, which are the most frequently lost items at the airport, we also only store them for 1 month from the date on which they are found and brought to the Lost & Found. If owners do not claim lost passports, they are transferred to the agencies that originally issued them (City Hall, district office, Ministry of Foreign Affairs or embassy) so it is better to report and retrieve them as early as possible.
Surprisingly, passports, smartphones and luggage are the items that are brought into the Lost & Found most frequently. One may think, “Wow, how could someone lose that?” but everyone probably has an experience of leaving something somewhere in busy and hectic. In particular, the experience of losing something precious to you just prior to taking off on a long, international trip will be horrific.
But, if you make a quick report of the lost item and if that item is delivered to the Lost & Found, there’s a high probability that you will be able to be reunited with your item, so try not to give up on it so quickly. 😊 Until the day when lost items are no more, Incheon Airport will do its very best to find and return your precious belongings!