How to Find Lost Items at Incheon Airport

You’re leaving on a journey filled with great expectations, but right when the airplane takes off from the runway…

You suddenly remember that you’ve left your luggage behind at the airport!

Just thinking about it makes you shriek with tensed up muscles all of a sudden.

But don’t need to worry too much! Just focus on relaxing and enjoy your trip. If your lost item has been found and handed over properly, it will be waiting “here” for you to come pick it up.

“Here” is where various lost and found items are processed in Incheon Airport, operated by the reliable Incheon International Airport Police. Can you guess where this is? It’s the Incheon Airport Lost & Found!

Let’s find out more about how you can recover your precious belongings!

Do I have to report to different agencies for lost items depending on where they were lost?

When reporting lost items, the agency to which you report a lost item depends on where you lost it!

Items lost in general areas inside the airport such as the passenger terminals are handed over to the airport’s Lost & Found, but those lost on the airport train may not always be transferred to the airport’s Lost & Found. Also, because the agencies to which you report lost items vary depending on the location where they were lost, such as the duty-free area and inside of aircrafts, it is good to keep at hand the information of agencies responsible for different locations for quick processing.

“What if I don’t remember where I lost my belongings?”

In such a case, you may report to the Lost & Found at Incheon Airport or the National Police Agency’s Lost and Found Information website ( Since Incheon Airport’s Lost & Found is operated by the Incheon International Airport Police, you will be able to search for lost items in a broader scope if you visit the National Police Agency’s Lost and Found Information website.

Retrieving lost items “in person” or “through someone else”

If you have been notified on the discovery of your lost item, the only thing left is to retrieve it. In principle, you need to retrieve it in person but it may be difficult to do so depending on the circumstances. For such cases, retrieval-by-proxy service as well as package delivery and courier retrieval service are there for you. Let’s find out more!

■ Retrieval in person

If you wish to retrieve it in person, you may do so at the Lost & Found but don’t forget to bring the must-bring items, which are your ID and the lost item registration number you are assigned with when reporting a lost item. If you don’t bring these two, you may come back empty-handed, so make sure to bring them with you!

– Location: B1F (West), Passenger Terminal (next to CS Academy)

– Contact: +82-32-741-3110, 3114, 8991, 8992

Hours: 07:00–22:00

– Location: 2F, One-stop Public Service Center

– Contact: +82-32-741-8988, 8989

– Hours: 07:00–22:00​

■ Retrieval by proxy

If you can’t retrieve an item in person, try the option of retrieval by proxy. A proxy may retrieve a lost item only after filling out an authorization form and submitting it to the Lost & Found. Please note that retrieval by proxy is possible only for entrustment of the items in their entirety with no partial authorization allowed!

■ Retrieval by delivery and quick service

The option of retrieval by package and courier service is also a form of retrieval by proxy so a letter of entrustment must be filled out first and, just like retrieval by proxy, only the entrustment of items in their entirety is possible. There is one more thing you should know; you will not be able to retrieve items susceptible to damage such as strollers, liquor, such as DSLRs, or a great amount of cash via package delivery and courier service.

You may download the authorization form from the Incheon Airport website.

Download form

In principle, a storage period and processing method are specified for all lost items. Most of the items brought to the Lost & Found are either turned over to the National Treasury or scrapped once the legal period of 6 months as well as 3 months during which the person who finds the item may claim the right of possession are expired.


For food, we only store them for 1 week as they may get spoiled. For passports, which are the most frequently lost items at the airport, we also only store them for 1 month from the date on which they are found and brought to the Lost & Found. If owners do not claim lost passports, they are transferred to the agencies that originally issued them (City Hall, district office, Ministry of Foreign Affairs or embassy) so it is better to report and retrieve them as early as possible.

Surprisingly, passports, smartphones and luggage are the items that are brought into the Lost & Found most frequently. One may think, “Wow, how could someone lose that?” but everyone probably has an experience of leaving something somewhere in busy and hectic. In particular, the experience of losing something precious to you just prior to taking off on a long, international trip will be horrific.

But, if you make a quick report of the lost item and if that item is delivered to the Lost & Found, there’s a high probability that you will be able to be reunited with your item, so try not to give up on it so quickly. 😊 Until the day when lost items are no more, Incheon Airport will do its very best to find and return your precious belongings!

Is it possible to carry it on plane? Or not? BEST 5 Confusing Items

“This item is prohibited on the plane”

Have you ever been on your way to an airplane with such a big heart that you accidentally took a bottle of water or cosmetics in your carry-on luggage and threw them away at security checkpoints? You may have experienced a delay in your boarding process by carrying liquid foods that are prohibited from being carried on the plane.

It is easy to imagine that all kinds of dangerous items, such as weapons and flammable materials, could threaten aviation safety. However, as in the above case, daily items are often difficult to discern.

What is okay, and what is not! We will sort out the confusion!

Seems okay, but no, these are ‘prohibited’ items

#1 Water/Beverage

You can easily find a bottle of water in the trash can in front of the security check box, which shows the regulations for bringing in liquids are the most confusing! If liquids such as water and beverage are above 100ml, they cannot be brought in. Because in the past terrorists carried bombs disguised as water containers, people have been unable to bring bottles containing water or liquids into the plane. One thing to keep in mind is that even if the contents are below 100ml, but the ‘size of the container’ is over 100ml, it is prohibited. If the capacity is not marked, it cannot be brought in, too.

If you want to bring water on board the plane, buy water after you go through security. Passengers with infants may carry more than 100ml of baby food or beverages.

#2 Wet Tissue

Did you know that wet tissues are not allowed on board? Wet tissue is considered as a liquid, gel, and spray-type regulation applied item, so in-flight entry is restricted. Ten or so sheets of portable wet tissues are permitted, but you can’t bring in a lot of sheets. Please be aware that only one 1L size transparent plastic zip bag of less than 100ml can be brought in per person! However, only when accompanied by an infant, the proper capacity for the flight journey is allowed without a zip bag. It would be best to check with the airline before you leave.

#3 Liquid Jelly

The konjac jelly, one of the things that people who travel to Japan often buy, has been designated as a prohibited item at customs. Due to the risk of suffocation, konjac jelly in a cup-shaped container is not allowed to pass through. Tube type (pouch type) is permitted instead of cup shaped container. It’s liquid, so it can’t be carried in the plane, but it can be carried in your check-in luggage. However, animal gelatin jelly (My Gummy, Haribo jelly, etc.) is not restricted to carry on board as candy.

#4 Medicine and medical supplies bought at pharmacy/store

For medicines needed during the flight, special nutritional supplements, and personal medicines, relevant certificates, such as and doctor’s prescriptions, should be presented to the security search personnel. In-flight entry without a doctor’s prescription is not permitted because it is not possible to determine whether a drug purchased at a pharmacy or store is required.

#5 Toy gun/knife/slime

Family travelers accompanied by children often carry soap bubble guns, toy knives, etc. for their children. You may think toys are harmless, but they are surprisingly prohibited, and in some cases additional investigation may take place, so please be careful! Children’s playful slime, a sticky liquid monster, is also classified as a liquid and prohibited from being brought in.

Seems forbidden, but unexpectedly ‘allowed to carry’ items

#1 nail nipper/ nail clipper

There are often people who spend their free flying hours doing their nails. Nail nippers and nail clippers seem forbidden since they are sharp, but they can be brought in unexpectedly (but not MacGyver knives or clippers with built-in blades).

#2 lighter

You can carry one lighter per person for some reason, even though it seems forbidden. You must bring your lighter on board because it is forbidden in your check-in luggage. (If you leave for China, however, you will not be allowed to carry and consign a lighter!)

No as luggage on consignment, ‘Must carry on board’ items

#1 Supplementary Battery

Supplementary battery, which is an item that you often pack, is absolutely forbidden as a check-in luggage. This is an item that must be carried on board. However, typically less than 160Wh is allowed, and above that requires separate approval from the airline.

#2 Portable Fan

Portable fans also include batteries, so you must carry them on board, not as check-in luggage.

#3 E-cigarette

E-cigarettes are prohibited from bringing in check-in luggage because of the risk of fire. It’s something you must carry on board. In addition, there is a risk of liquid leakage in the case of e-cigarettes due to differences in air pressure on the plane. Be sure to empty the liquid inside the e-cigarette device.

Items allowed on plane & items prohibited on plane

For your information, the items prohibited on plane and luggage regulations vary by country and airline. Also, these regulations change depending on the situation. When you go abroad, be sure to check the regulations of your country and the airline.

For items prohibited on plane, get more vivid on Incheon Airport TV!

What carrier size is allowed as carry-on luggage?

The total sum of the three sides of the carrier must be within 115 cm. The in-flight carriers on the market are often 40cm wide, 20cm long, and 55cm high. Normally, you need to prepare a size of 21 inches or less for in-flight entry. The weight of in-flight luggage varies from 12kg to 7kg depending on the airline, so please check your airline regulations before boarding!

More convenient search at Aviation Security Voluntary Reporting System!

We introduced some typical prohibited items above, and for more information, you can check out the Korea Transportation Safety Authority Aviation Security Voluntary Reporting System website (

You can search in Korean/English language for prohibited items on the ‘Items prohibited on plane (including dangerous items)’ tab on the above screen. If you’re preparing your in-flight luggage before traveling abroad, search first to see if you can bring in what you’re carrying! You can avoid any inconvenience caused by the security check.

Introducing items prohibited on plane storage and delivery services!

Oh, did you just find out that items prohibited onboard were in your bag at the security check? You tried to get back to the airline counter and check them in, but did you have to trash them because you ran out of time? You don’t have to panic anymore.

The Ministry of Land, Infrastructure and Transport and Incheon Airport are offering storage and delivery services of items prohibited on plane for your comfort. When you get caught, you’ll arrive at the reception desk for prohibited items under the guidance of an employee. Just follow the instructions and fill out your storage card, and then come back safely. It’s really simple, isn’t it?

You can pick up your items at the airport after your return. Of course, they could be sent home by delivery service. Don’t forget that the service fee will be charged, and items you have not picked up in a month will be donated to social welfare organizations.


If you don’t feel like paying for it, or if you don’t think the item is worth much, you can dispose of it right away, so please use it according to your situation.

So far, we have found out about items prohibited on plane.

If you check before traveling, you can go through security check faster, right?

Let’s work together for a safe in-flight environment and a comfortable trip.

Incheon Airport is cheering for your ‘joyful trip from the start’ today as well!

Smart Shopping with ‘Tax Refund’ at Incheon Airport

All products include taxes on residents, the value added taxes(VAT). Since foreign travelers are going back home, they can get these VAT back. These services are called Tax Refund.

There are about 34 countries around the world that offer tax refund. Not all countries offer this service! There are countries that offer this service only in some areas, such as Texas & Louisiana of U.S, and Beijing and Shanghai of China. Since Korea refunds 10% VAT included in the goods, it is a must-have benefit for foreigners who travel to Korea.

In this posting, we will introduce you to the conditions and methods of tax refund in Korea, especially at Incheon Airport where you can take care of them all at once after the trip!

Are there necessary conditions of Tax Refund?

Not everyone can get Tax Refund Service. You need a qualification to get it. Since it is a service that deducts domestic taxes, qualifications are checked thoroughly. There are various standards depending on the length of stay, store and item.

■ Length of Stay

Not everyone can get the service just because they are foreigners. If you are a foreign tourist, your stay in Korea must be within six months. If you are a Korean-American, you must have lived abroad for more than two years, and your stay in Korea should be within three months.

■ Store

Only items purchased at the Tax Refund affiliated stores can be refunded. You can get a tax refund only if the stores have the logo below, so make sure to check before purchase. Tax refund requests are prohibited at stores without logos!

■ Item

Tax refund is only available for items you could carry with when leaving the country. In addition, goods purchased should be unopened and unused, and must be shipped from Korea within three months of purchase.

Also, it’s only possible if the purchase price is over 30,000 won. Many countries offer an average purchase price of 70,000 won or more, compared to them it is an attractive standard.

Just like Taiwan, there are some countries you have to shop everything at once on the last day since you can only get a refund on the amount you buy at the same store on the same day. In Korea, however, all items purchased ‘with more than 30,000 won per receipt within the travel period’ are possible! You can receive tax refund without much difficulty in Korea! Isn’t it really comfortable?

From purchase to departure! How to get Tax Refund

If you qualified the condtions, you must be curious of how to actually receive tax refund. Just keep in mind three steps for tax refund!

Step 1. Shopping at the tax refund affiliated store

If you shopped excitedly at a store with a Tax Refund affiliated logo, that’s not the end!


You must show your passport to the clerk after purchasing the item and ask for the issuance of the tax refund document. And you must keep the refund documents and the purchase receipt until you leave the country. You have to submit the documents when you leave the country, because you can’t get a refund without the evidence.

Step 2. Checking carry-out when leaving the country

What if it’s time to leave the country after a pleasant trip? You have to submit carry-out report at Incheon Airport with your refund items. It’s good to get there early in case the airport gets crowded!

To submit carry-out report, you must check in and get your boarding pass. At then, items and related documents to apply for a tax refund must be carried without being checked as luggage. Submit your passport, purchase items, and receipt to the customs declaration desk and receive a stamp confirming carry-out on the VAT refund document!

Oh, you want to check in your items as checked luggage because it’s too big? Don’t worry! In that case, please inform the staff that there are items to be refunded in your luggage when you check in. Then they will tag your luggage and return it to you so you can get a customs declaration! Take the luggage and visit the customs declaration desk. Once you’ve received the customs seal, place it on the large luggage conveyor belt next to you and you’re done! It’s not so hard, right?

Step 3. Receiving Tax Refund

Once you have finished your customs declaration, the much-awaited moment of refund is finally here. Usually, you can get a VAT refund by visiting the Tax Refund window and submitting a document stamped with customs seal!

At Incheon Airport, you can get a tax refund at the window or by using an automated device. We’ll tell you the location of the windows and automated devices by terminal, so receive a tax refund conveniently at Incheon Airport!

Window? Automated Device? Incheon Airport Tax Refund at Your Comfort

■ Receiving Tax Refund at window

At the window, you can simply submit a VAT refund document with a customs seal to the employee. But there may be a short time before boarding the plane, and there may be people arriving outside window business hours. Then, please use the Refund Box installed in the window!

Please submit the relevant documents in the box. After a certain period of time, the refund amount will be deposited into a postal money order or credit card-linked account, so you can go back to your home country and check it out.

Tax Refund Window

■ Receiving Tax Refund using Automated Devices

If you are tired of talking directly to a window, or if the window is closed, try the automated device installed next to the window.

If you recognize your passport and scan the barcode on the receipt on the automated device, you will be refunded according to the details already approved. If you have a large refund or do not want to receive in cash, you can also receive it with credit card-linked account.

Tax Refund Automated Device

Shopping at the traveling site is another must-have pleasure.


Did you buy your own souvenirs to cherish your memories or gifts for your family, friends and lovers?

Don’t miss out on tax rebates at Incheon Airport before leaving the country, and hope you have a great trip to the end.

Restricted items are not allowed! Smart security screening system based on Artificial Intelligence ‘Incheon Airport AI based X-Ray Automatic Inspection system’

More than 180,000 people a day on average use Incheon Airport!

To make it a convenient and safe trip for passengers, Incheon Airport always put ‘safety’ first.

Security Check

Especially, Security Check is strictly focused on safety. Before the passengers board the plane, they proceed baggage checks and body searches accurately and meticulously. It is essential to protect the precious lives of passengers by detecting and eliminating risk factors as quickly as possible that could interfere with the stable operation of aircraft.

Screeners carefully check all the luggage which passengers carry on the aircraft with X-Ray to filter out prohibited items or any other items that threaten air traffic. However, if you spend a lot of time reading the items on the screen, you will get more and more tired.

That is why, on November 2019, Incheon Airport integrated a technology that can detect dangerous items quickly and accurately on X-Ray. What’s more surprising is that Incheon Airport is the first airport in the world to do so! Incheon Airport introduce to you, AI based X-Ray Automatic Inspection system

Incheon Airport is the first airport in the world who introduces ‘AI based X-Ray Automatic Inspection system'!

On November 2019, the ‘AI based X-Ray Automatic Inspection system ‘ started its test operation at the security checkpoint of Incheon Airport Terminal 2.

A machine that behaves intelligently like a human being. This allows the computer to self-solve tasks that used to being completely dependent on people

First, passengers’ luggage is screened through X-Ray and then Artificial Intelligence (AI) automatically determines whether they are dangerous or not. It is a little different from the usual way that sorts dangerous items by looking at the X-Ray with human eyes, right?

passengers' luggage is screened through X-Ray and then Artificial Intelligence (AI) automatically determines whether they are dangerous or not.

At current stage, the system can automatically check if some dangerous items, such as knives or guns, are hidden in passengers’ luggage. Moreover, if it’s difficult to read things correctly, the system alerts screeners, and it helps them decide whether to take their luggage out and inspect it themselves.

How can ‘AI based X-Ray Automatic Inspection system' check dangerous items?

machine learning

The principle of the technology for reading dangerous items is ‘Deep Learning’. Deep Learning, in short, is the process of AI learning by itself based on its own experience.

By continuously accumulating data on all dangerous items, AI improves the accuracy of the readings. In addition, if there is a case of actual detection of dangerous items during the course of learning, AI applies it to read immediately on a similar case in the future.

What will the AI based X-Ray Automatic Inspection system look like at Incheon Airport in the future?

AI-based X-Ray automated reading systems will be upgraded stage by stage to read out all dangerous items with increased accuracy!

So in the future, when this technology is able to read all dangerous items quickly and accurately, Incheon Airport’s security search capability is expected to be the top of the world. In addition, the working environment of screeners can improve, too!

The development and performance of AI based X-Ray Automatic Inspection system! Please keep eyes on it. Through artificial intelligence technology, Incheon Airport will continue to make efforts to make it a safe and convenient trip for passengers.