Incheon International Airport breaks through COVID-19 Crisis with ‘Emergency Operations’!

In the moment of crisis, our bodies feel nervous and shrink.

This is a natural process to respond quickly to threats and keep them safe. The airport’s effort to respond to the COVID-19 crisis is no exception.

△ Termination of Terminal 3 of Charles de Gaulle Airport in Paris

△ Termination of Terminal 2 of Singapore Changi Airport

△ Termination of Terminal 3 and 4 of London Heathrow

△Termination of Terminal 2 of Abudabi Airport

Currently, as major airports around the world are operating with reduced airport functions in response to the spread of COVID-19, Incheon International Airport has recently started an emergency operation system as part of its response to the COVID-19 crisis.

 

Let’s take a closer look at what kind of measures Incheon Airport is taking to overcome this crisis!

Incheon Airport started 'Phase 1 of emergency operation’

Incheon International Airport has established a three-phase emergency operation plan since it declared an emergency management system on March 26 to effectively cope with the decrease in passengers caused by COVID-19.

As the number of airport passengers decreased due to the influence of COVID-19, the phase 1 of emergency operation was recently carried out under the ‘reduction of functions of airport’s basic facilities.’ Accordingly, major airport facilities such as departure hall, check-in counters, parking ramps, baggage handling facilities, and shuttle trains have started the ‘partial operation.’

Coming up with follow-up measures to the partial operation of the airport!

“If airport operations are reduced, doesn’t it increase passenger inconvenience?”

 

No, the airport is trying to minimize passenger inconvenience by coming up with follow-up measures such as strengthening passenger guidance based on partial operation.

Meanwhile, by investing related manpower and resources in improving old facilities, expanding safety inspections, and strengthening professional education, Incheon Airport is actively utilizing the current COVID-19 crisis as an opportunity for the future, not a stagnant period.

All-round support to the airport industry ecosystem

Incheon Airport also thoroughly inspects and implements all-round support measures to secure competitiveness in the airport industry ecosystem.

The rent of airport commercial facilities such as duty-free shops, food and beverage stores, and transportation operators, as well as private business operators such as in-flight meals and hotels will be reduced by 20 percent to 50 percent for up to six months.

 

In particular, Incheon International Airport is making efforts for co-existence by drastically expanding the standard of rent reduction from 25 percent to 50 percent for small and medium-sized businesses and small business owners. In addition, mid-sized and large businesses that are shaken by the aftermath of COVID-19 receive 20% reduction as new subjects of rent reduction.

 

In addition, airline stopping fees will be 100% exempted for 3 months, and landing fees will be reduced by 20% for 2 months. In the case of ground operators, the range of reduction of the mooring fee will be expanded from 20% for the previous 3 months to 100% exemption for 3 months, and the rent for refueling facilities will be reduced by 20% for 6 months.

In addition, Incheon Airport has expanded the amount of reduction in usage fees from 25.4 billion won to 181 billion won, which is the largest ever, and suspended payment of 398 billion won of usage fees of airlines and commercial facilities for three to six months to provide liquidity to businesses suffering from cash flow problems.

Although the ecosystem of the Korean airport industry, including Incheon International Airport, has faced an unprecedented crisis, as the gateway to the Republic of Korea and the forefront of national quarantine, Incheon International Airport will wisely overcome the crisis caused by COVID-19 through emergency airport operation.

Did you enter Korea through Incheon Airport? Please ‘self-quarantine’ for 14 days!

There is a ‘14-day duty’ that must be followed by foreign arrivals.

It is a 14-day self-quarantine obligation from the day you enter the airport to stop the spread of COVID-19. This obligation is part of a strengthened quarantine measure that has been implemented as the number of COVID-19 infections is increasing rapidly around the world and the number of confirmed foreign arrivals has increased recently.

In other words, from midnight, April 1st, all arrivals of Korea will be required to self-quarantine for two weeks, regardless of their point of departure and nationality.

In order to actively cooperate with government guidelines, Incheon Airport is also taking systematic measures, such as sorting out the arrivals thoroughly from the quarantine stage, and preparing walking-through stations so that they can conduct a COVID-19 diagnostic test quickly.

This posting will show you the quarantine procedures for each status and circumstances of arrivals, disadvantages in case of self-quarantine violations, and lifestyle rules to be taken into account by those subject to quarantine.

Regardless of ‘point of departure’ and ‘nationality’...All arrivals must 'self-quarantine'!

What about people with symptoms?

Regardless of whether you are a national or a foreign, you will receive a COVID-19 diagnostic test at the airport.

What about people without symptoms?

Koreans and long-term stay foreign residents in their own homes,

Short-term stay foreigners who do not receive a waiver from the Korean Embassy (or Consulate) are required to live in isolation at quarantine facilities designated by the Korean government.

If symptoms develop during isolation period, a diagnostic test will be taken.

What about quarantine exceptions?

If a short-term stay foreigner without symptoms has been issued an ‘exemption of self-quarantine’ with the validity of visit, such as for important business purposes (contracts, investment, etc.) and academic purposes (international competitions), and other public interest or humanitarian purposes, he/she will be exempted from quarantine.

More strict for arrivals from Europe!

If you arrived in Korea from Europe, you will be subject to strict quarantine. Even if without symptoms, foreigners must undergo a diagnostic test at the airport regardless of their long-term or short-term stay. Koreans are required to undergo a diagnostic test within three days of entering the country during self-quarantine

○ The Ministry of Public Administration and Security and the local government thoroughly manage Subject to self-quarantine by the mandatory installation of ‘Safety protection App for self-quarantined’

○ Self-quarantine exceptions have ‘mobile self-diagnosis app’ installed to conduct enhanced active monitoring

Crews are self-quarantine exceptions, but must install ‘mobile self-diagnosis app’.

**Cost of service expenses will be collected, *regardless if you are a national or a foreign, if a person uses quarantine facilities prepared by the state (or local government) due to inadequate self-quarantine or lack of residence.

* Short-term stay as a foreigner (B1,B2,C3,C4) (excluding self-quarantine exceptions)

**1.4 million won per person using self-quarantine for 14 days (100,000 won per day)

I'm hungry, should I go to a restaurant…? No, you have to ‘go home’ right away from the airport.

All foreign arrivals must return home directly from the airport.

Using a passenger’s own car is actively recommended, but if it is difficult, airport buses are available only for foreign arrivals.

You should be aware that from April 1st, foreign arrivals will not be able to use the airport railway. In order to prevent the spread of COVID-19, the airport railway service is restricted to foreign arrivals, thus blocking contact with ordinary citizens.

Except for Jeju residents, foreign arrivals are restricted to domestic flights, but airport buses and KTX are available.

What are the disadvantages of self-quarantine violation?

Failure to comply with the quarantine regulations may result in up to one year in prison or up to 10 million won in fines for violating the infectious disease prevention law, and foreigners may be subject to deportation and entry bans under the Immigration Control Act.

○ Koreans: a fine up to 3 million won (from April 5th, a one-year prison term and a fine up to 10 million won)

– Not eligible for support (1,230,000 won on a 4-person basis) (Ministry of Welfare)

※ Foreign arrivals are not eligible for living support expenses

– Apply code zero to evaders (police) and review claims for damages (the Ministry of Justice)

 

○ Foreigner: For those who refuse to accept self-quarantine, such as absent without leave, will be ordered deportation(the Ministry of Justice)

Subject to quarantine must follow these requirements!

○ To prevent infection, you are prohibited from going outside other than the quarantine area.

○ Live alone in an independent space

○ If it is inevitable to go outside, such as for medical treatment, make sure to contact the local health center first.

○ Avoid contact, such as talking to family members or cohabitation

○ Use of personal items (personal towels, utensils, mobile phones, etc.)

○ Keeping the health regulations (keep personal hygiene thoroughly by hand washing & hand sterilizing, and use mask)

It is an ironic that on a sunny spring day you have to walk on a Gyeokridan-gil (quarantine path) instead of Gyeongridan-gil.

At times like this, we must not lose hope, and we need an optimistic realistic view. Please join forces to prevent the spread of COVID-19. Incheon Airport will cheer up, too.

Incheon Airport joins ‘social distancing’ campaign to overcome COVID-19

Meetings enrich our lives, but not ‘now’.

To stop Corona19, ‘we’ must stop.

‘Social distancing’ is at the peak recently to prevent the further spread of COVID-19. Government, local governments, businesses, civil society, etc. are actively conducting related campaigns.

Social distancing means reducing contact between people, and includes concepts such as closing schools, telecommuting, and canceling meetings. For now, it’s a good idea that people don’t meet each other because of the nature of the virus, which is transmitted by droplets or by hand.

The social distancing was recommended by the COVID-19 Central Disaster and Safety Countermeasures Headquarters (CDSCHQ) on March 21, 2020. Considering COVID-19’s incubation period (14th), the CDSCHQ urge you to actively participate in intensive social distancing from March 22nd to April 5th.

This posting will show you how to practice social distancing and how Incheon Airport is participating!

Practice social distancing like this!

  • Postpone or cancel all outings, meetings, dining out, events, travel, etc.
  • If you have fever or respiratory symptoms (such as cough, sore throat, or muscle pain), do not go to work and rest well at home.
  • Do not go out except for purchasing daily necessities, visiting to medical institutions, and commuting.
  • Avoid physical contact, such as shaking hands with others, and keep a healthy distance of 2m.
  • Comply personal hygiene regulations such as hand washing and cough etiquette.
  • Disinfect and ventilate the surrounding environment every day

Incheon Airport will join you to end the virus

  • Stopping company dinners/meetings
  • Enforcement of the time difference commuting system for public transportation users
  • Practicing lunch rotation by team and sitting in zigzag before eating
  • Closing public facilities in the airport (e.g. gymnasium, promotion center, shower facility, etc.)

If everyone actively practices social distancing, there could be effects such as natural healing of community-infected patients or early detection without secondary transmission. Also, if the number of confirmed patients decreases to a level that the current quarantine and health care system can handle, the ‘life prevention’ system, in harmony with daily life and economic activities, can be implemented.

 

But do not forget that ‘social distancing is not ‘emotional distancing’, but ‘physical distancing’. We need to ask each other about our daily lives, talk about trivial things, and empathize at times like this. We hope you maintain a healthy distance, but overcome this period with warm attention and support.

COVID-19 Emergency! The ‘Special Entry Procedure’ will be implemented for all arrivals of Airport regardless of nationality

As the World Health Organization (WHO) recently declared ‘pandemic’ which is the highest risk level of the epidemic alert phase, nations around the world are making efforts to operate more systematic quarantine systems.

Incheon Airport has been implementing ‘Special Entry Procedure’ since February 4th. This procedure, originally intended for passengers from Asia and parts of Europe, will be extended to all countries from midnight, March 19, because of the worldwide spread of COVID-19.

What is Special Entry Procedure?

This refers to a system in which visitors receive health status questionnaire from the entry stage, check their residence and contact information, and monitor their health conditions for 14 days after entering the country.

Extending subject of Special Entry Procedure to ‘all countries’

There is a growing need to block the flow of passengers from abroad because recently among those passengers, some of them are confirmed as COVID-19 patients. In particular, with the number of confirmed cases in Europe as well as in the U.S. and Asia increases rapidly, the special entry procedure, which was only for some of the previous arrivals, will be extended to all countries from midnight, March 19.

Present

Revised

China(2.4~), Hong Kong·Macau(2.12~)

Japan(3.9~), Italy/Iran(3.12~)

France/Germany/Spain/U.K./Netherlands(3.15~)

Entire Europe(3.16~)

All countries

How to proceed with the Special Entry Procedure

Upon arrival at Incheon Airport, both Koreans and foreigners have to fill out health status questionnaire and Travel Record Declaration.

  • The Health Status Questionnaire should include whether or not you have experienced fever, cough, etc. symptoms in the past 21 days, personal information and the country you visited in the past 21 days.
  • The Travel Record Declaration must reveal the address to stay in Korea, the mobile phone number to contact, and whether you have visited or stopped in Hubei Province, China within the last 14 days.

As the special entry procedure begins, the arrival hall will also be guided to a dedicated arrival hall (A and F). The detailed step-by-step procedures are shown below.

In other words, all passengers on special entry procedure must check whether they have a fever or not before entering the country and check the address of their residence in Korea and the contact information available for them to enter the country. After entering Korea, you must submit symptoms for 14 days via the mobile self-diagnosis app.

Any Korean or foreigner with symptoms will be isolated at the Central Quarantine Medical Support Center located within Incheon Airport and checked for confirmation first. If a foreigner is confirmed, he/she will be denied entry and must return home. Since Koreans and registered foreigners are not denied entry, they will be isolated at a state-designated isolation hospital upon confirmation.

It may be a bit cumbersome, but it’s a must-have measure to protect passengers and prevent the spread of infections to communities! We ask for your cooperation for special entry procedure to proceed smoothly to completely eradicate COVID-19.

Another specialty, unique ‘COVID-19 response method’ of Incheon Airport

Meanwhile, Incheon Airport, which advocates COVID-19 Free Airport, is making utmost efforts to prevent COVID-19, including a three-stage fever check for those who leave the country. From arriving at the airport to boarding an airplane, Incheon Airport is currently conducting fever check using thermal image cameras and a thermometer in three stages: 1) Entering Terminal → 2) Departure Area → 3) Boarding Gate.

Thorough quarantine and disinfection are the basics of the basics!

The airport’s major facilities are carefully quarantined at least three times a day, as well as placing hand sanitizer in check-in counters, food and beverage stores, to make passenger convenience and safety the top priority. Check out the COVID-19 Free Airport and the video below!

Incheon Airport is ‘COVID-19 Free Airport’!

Ordinary days full of eating delicious food,

spending time with friends,

and traveling around

These days, people hope for their ordinary daily life to come back as soon as possible

For that day, Incheon Airport is making efforts today as well. This is why the airport is becoming more thorough to prevent the spread of the COVID-19 and to protect the healthy daily lives of passengers and staffs.

Recently, Incheon Airport has come to declare its commitment to realize ‘COVID-19 Free Airport’ by establishing a close quarantine system in the process of leaving and entering the country. Instead of just declaring it, the airport has quickly introduced a countermeasure since March 9th.

Let’s find out about changes in progress!

Blocking Corona’s take-off completely!

Passing ‘3 levels’ of temperature check is mandatory to leave the country!​

One of the major symptoms of COVID-19 is ‘fever’.

For all passengers leaving the country, from arrival to the airport to boarding the aircraft, Incheon Airport is conducting a temperature check using thermal imaging cameras and thermometers in total 3 levels: 1) at Terminal entrance → 2) at Departure floor → 3) at Boarding Gate

Level 1 – Terminal Entrance

The terminal is crowded with people who want to check in and enjoy various services at the airport. The first temperature check is carried out from the entrance to the airport terminal using thermal imaging cameras.

If your body temperature is confirmed to be above 37.5°C, you will be instructed to undergo basic epidemiological tests at the quarantine inspection room installed in the airport.

T1 quarantine inspection room

(2nd floor vaccination room)

T2 quarantine inspection room

(3rd floor eastside family lounge)

Level 2 – Departure floor

(Before entering the security area)

The secondary temperature check is carried out in the departure floor area before entering the security area. If the temperature exceeds 37.5°C, passengers of routes with a request from the destination country (to restrict passengers with fever from entering) could be transferred to the airline for cancellation of the ticket.

Level 3 – Final check at Boarding Gate

Level 3 temperature check is carried out at the boarding gate just before entering the aircraft. During this process, passengers may be denied from boarding if they are suspected of having COVID-19 symtoms, such as fever.

In particular, from midnight, March 11 (Wednesday), all passengers on routes to the United States, regardless of nationality, must visit the quarantine inspection room and check their health conditions to issue tickets and to get on the plane, so please be aware of this and plan your journey.

*Please arrive at the airport earlier than usual, as additional time may be required to check temperature on departure and so on!

Wiping, sprinkling...‘3 times’ a day disinfecting.

In addition, Incheon Airport will further strengthen the quarantine of key facilities on the departure floor by conducting special sterilization of check-in counters and alcohol disinfection on security search equipment three times a day to create a safe space for all passengers, flight attendants, companies, and airport workers.

For major facilities that passengers contact directly, such as elevators and escalators, alcohol disinfection will be increased to three times, which was only once before.

Korea’s gateway Incheon Airport will do its best to enhance the safety and reliability of it in the international society by building ‘COVID-19 Free Airport’ while providing safe airport service to domestic and international passengers during the entire immigration process!