Entry/Exit Procedure Has Changed Like This After COVID-19!

COVID-19 is changing many aspects of our daily life. Incheon Airport is actively responding to COVID-19 with strict disease control and prevention. The airport declared itself as a COVID-19 FREE AIRPORT in the early days of COVID-19, has strengthened disease control and prevention and disinfection throughout its facilities, and focuses on conducting thorough surveys, fever checks, and monitoring in the entry/exit procedures to early detect anyone with symptoms and take action quickly.

As a new procedure has been put in place to prevent the spread of COVID-19, we will introduce what specific procedures arriving/departing passengers will go through in Incheon Airport through the entry/exit workflow!

‘3-step fever check’ for any departing passengers

Although special travel advisories have been issued around the world as COVID-19 keeps spreading, some people must go overseas due to business or other reasons.

Some may drive or take a taxi to go to the airport, while others may use public transport. To help you get to the airport safely, we mandate mask-wearing in Airport Limousine Buses and the Airport Railroad Express and make hand sanitizers available inside. So there is no need to worry!

1) Health screening certificate at terminal (*Departing passenger for the US)

There is something you must do when you get to the terminal safely. That is to get a health screening certificate. To get a health screening certificate, you must submit a health questionnaire and confirm that you have no symptoms.

Tick off whether you have any COVID-19 symptoms, have visited any hospital where there is a confirmed COVID-19 patient, took a COVID-19 test, and contacted or looked after a confirmed COVID-19 patient. When you submit your questionnaire to staff in the booth after ticking them off, you receive a “health screening certificate”

Submit this health screening certificate to the counter during check-in. Although it may differ depending on the airline, you will usually receive a sticker, which means you have submitted the certificate. You can also submit it before boarding. For more information, contact your airline.

2) 1st contactless fever check during check-in

While we recommend using kiosk & web mobile check-in, which can be used contactless for safety precautions, there is no cause for concern if you need a face-to-face check-in! There are signs on the floor to help you to social distance while waiting for your check-in.

As one of COVID-19’s major symptoms is fever, fever check is very important. To conduct a fever check safely and easily, Incheon Airport has recently introduced a contactless fever check service. Of particular note, it is characterized through the use of robots and kiosks.

How to use them? It is simple. If you approach a robot, its thermal imaging camera automatically measures your body temperature. If any abnormal fever is detected, its screen advises on actions to take when you have any symptoms, including contacting the airline. It features contactless hand sanitizing. Four ‘fever check robots’ (3 in Terminal 1 and 1 in Terminal 2) have been installed near departure check-in counters in Incheon Airport. One ‘fever check kiosk’ is established each near Terminals 1 and 2, always checking for any fever in multiple passengers nearby and sounding an alarm if any abnormal fever is detected.

If you tote around hundreds of masks in your carry-on just in case, please note! Did you know that you cannot send masks as your baggage due to mask regulations, and there is a limit on the number of masks that you can bring outside the country depending on their type? Since customs check whether you bring masks before security inspections, make sure to check beforehand!

3) 2nd fever check before entering the security area

There is another fever check in the departure area before entering the security area. If your temperature is above 37.5 ℃, your ticket will get canceled by the airline for your particular route as requested by the other country (travel restriction for anyone with fever), and you will be escorted to Exit Screening Station in the airport to receive an epidemiological test.

4) Mask declaration to customs before security check

There is a place to declare to customs when you get to the security check. It helps to get through quickly if you know mask regulations in advance. While there is no limit on the number of single-use (non-woven fabric) masks, there is a limit on the number of dental and KF masks you can bring outside.

Any departing passenger who travels for less than 1 month is allowed to have 30 masks, and you can have up to 90 masks if you prove that you are planning to travel for a long time or reside abroad. You cannot put any masks in checked baggage, and to avoid wasting time in a customs procedure, we recommend carrying your masks on board.

5) 3rd fever check before boarding aircraft

We should not let our guard down till the end. There is a final fever check at the boarding gate before you enter your aircraft. During this process, you may be rejected from boarding the aircraft if you are suspected of any COVID-19 symptom. Even though it may be somewhat inconvenient, it requires active cooperation from passengers to prevent the spread of COVID-19.

6) Distancing in seats on board

The airplane is no exception when it comes to disease control and prevention. Each airline is focusing on strengthening disinfection and allowing for enough space to ensure passenger safety. They clean and disinfect seats, consoles, screens at the back of seats, windows, doors, washrooms, and other parts where passengers often come into contact with. Meanwhile, they take additional actions such as emptying the middle seats, ensuring distancing between seats or allocating seats at a distance so that passengers can feel safe when they use the aircraft.

“Special entry procedure” for any arriving passenger

“Special entry procedure” is in place for any arriving passenger.

The special entry procedure refers to receiving any arriving passenger’s health questionnaire at the time of entry, checking their address and contact information in Korea, and monitoring their health condition for 14 days through a mobile self-diagnosis app. This is a necessary measure to protect arriving passengers and prevent the spread of COVID-19 in local communities by early detecting whether arriving passengers are infected.

Any arriving passenger is required to comply with this special entry procedure. Let’s take a look at the workflow.

1) Fill out “health questionnaire” & “travel record declaration” on board

Before entry, you will hear simple instructions about the special entry procedure on board and receive two documents: ‘health questionnaire’ and ‘travel record declaration’. All you need to do is to fill them out.

2) Submit paperwork and undergo a fever check at screening in the arrival area

When you walk along after getting off your airplane, you get to “Quarantine – Report upon entering from regions with a high risk of infectious diseases”. Submit your questionnaire and declaration here that you filled out on board. After checking whether you have any symptoms and receiving a fever check, you move on to the next step.

3) Install “Self-diagnosis app” and check “emergency contact”

Install the designated “self-diagnosis app” as instructed by staff. When you install the app and register your information, such registered information is checked. In particular, there is a procedure that verifies contact information to strictly control any infectious disease. Staff checks whether your number is available, a call can be made, and your guardian’s number actually belongs to your guardian.

4) Move along the route designated for passengers from overseas and use transportation

Claim your baggage, get past customs, and move along as escorted. Then you get to a transportation information center near the airport’s exit. When your family or acquaintance comes to pick you up, you can go home immediately. But there is some restrictions if you use public transport. Passengers from overseas cannot use Airport Railroad Express but can use each local government’s transport buses, designated buses for passengers from overseas, or designated cars in KTX. Recently, designated taxis are also available. So, you can also use them depending on your situation.

Incheon Airport has an infectious disease control system with systematic prevention and control and supports you 24/7 to help you travel as necessary while preventing any infection. Until COVID-19 is completely over, Incheon Airport will do its best as a safe and clean airport!

Incheon Airport’s Response to COVID-19

While the key standards of a “global hub airport” up until now have been service, safety, and network, “infectious disease control and prevention” are expected to become new standards.

Incheon Airport, which was the first organization to begin fighting COVID-19, is focusing on stopping the virus through meticulous disease control and prevention so that passengers can feel safe when they come to the airport.

This post looks at the history of disease control and prevention in Incheon Airport and how Incheon Airport is preparing for the era post-COVID-19.

(* This post is based on activities that are being performed as it is written, and there may be some changes in the disease control and prevention system against COVID-19 depending on the situation.)

Incheon Airport, ‘distancing from the virus’ with meticulous disease control and prevention!

Incheon Airport has implemented systematic disease control and prevention since the early days of COVID-19 with the aim of creating a “safe and clean airport” that is free of the dangers of COVID-19.

A strict disease control and prevention network has been established in a multifaceted way that involves thoroughly disinfecting wherever people’s hands touch within the airport, creating a step-by-step arrival/departure process to identify anyone with symptoms, and introducing smart robots to detect fevers without person-to-person contact. Let’s delve into it, shall we?

(1) The world’s first airport to implement disease control and prevention across the entire terminal

No matter how big the airport is, you cannot overlook disease control and prevention. Incheon Airport was the world’s first airport to implement disease control and prevention across the entire terminal. The private sector, public sector, and military, including cleaning staff, airport operators, screening healthcare workers, and soldiers, have come together to fully implement disease control and prevention. They have received positive evaluations for setting a good example for overcoming a crisis.

(2) Strengthening disinfection and sanitation in major facilities

Incheon Airport has garnered great attention for “wiping out everything. Not only does Incheon Airport carry out meticulous disease control and prevention activities at least 3 times a day in major facilities like elevators, bathrooms, floors, and ceilings, it also makes hand sanitizer available across the entire airport such as at check-in counters and in restaurants to prioritize convenience and safety for passengers.

(3) Three-step fever detection for departing passengers

If you have a fever, unfortunately, you cannot depart from the airport. Incheon Airport implements a three-step fever detection system for every passenger, from arrival at the airport to boarding the plane, with thermal imaging cameras and thermometers: (1) Entry into the terminal → (2) Departure area → (3) Boarding gate. This is a preemptive measure to prevent the spread of COVID-19. Even though it may be somewhat inconvenient, it requires active cooperation from passengers.

(4) Special arrival procedure for arriving passengers

The “special arrival procedure” has been put in place for arriving passengers, not just those leaving the country. The special arrival procedure refers to receiving a health questionnaire from all arriving passengers at the time of arrival, checking their address and contact information in Korea, and monitoring their health condition for 14 days through a mobile self-diagnosis app. These are necessary measures to protect arriving passengers and prevent the spread of COVID-19 in local communities by preemptively detecting whether arriving passengers are infected with the disease.

(5) Introduction of smart fever-detecting robots/kiosks

Untact fever-detecting services based on robots and kiosks have been piloted recently in Incheon Airport. Four “fever-detecting robots” (three in Terminal 1 and one in Terminal 2) have been installed near departure check-in counters in Incheon Airport. When a passenger approaches the robot, it measures the passenger’s temperature with its thermal imaging camera. If a fever is detected, its screen informs the passenger about what actions to take if they have any symptoms, including contacting the airline. It also features untact hand sanitizing. One “fever-detecting kiosk” is established near both Terminals 1 and 2, always checking for fevers of multiple passengers nearby and sounding an alarm if a fever is detected.

Incheon Airport’s Implementation of a “Socially Responsible Infectious Disease Control and Prevention” System to Help Local Communities Overcome COVID-19

Incheon Airport does not just implement disease control and prevention across the airport, but it also has continued to perform various social responsibility activities for local communities facing unprecedented difficulties due to COVID-19. Our support can be divided into the two categories of supplies and funds.

(1) Support in the form of masks & hand sanitizers for local child centers and protection facilities in Incheon

Due to COVID-19, it has become important to obtain preventative supplies such as masks and hand sanitizers. Incheon Airport offered support in the form of masks and hand sanitizers to local child centers and protection facilities in Incheon, first and foremost. We provided 63,000 masks and 1,000 hand sanitizers to 4,500 registered children and worked with ChildFund Korea to deliver supplies to 173 facilities.

(2) Support in the form of medical supplies for disease control and prevention to 41 elderly welfare facilities in Daegu

In March and April, elderly welfare facilities experienced difficulties as a cluster of infections sprung up in Daegu. We provided disease control and prevention supplies, such as 80 medical devices like oxygen generators and disinfectant water generators (electrolyzed water generator) and 1,200 disinfectant sprays, to 41 elderly welfare facilities for strengthening COVID-19 disease control and prevention and preventing infection of facility users.

(3) Delivery of 95,500 public masks to frontline airport workers

We provided 95,500 public masks (KF94) to frontline airport workers who could possibly come into contact with passengers (security workers, security check workers, cleaning workers, fire workers, etc.). Thanks to our efforts, not one employee among 70,000 in Incheon Airport contracted the disease from late January to late April when the number of cases coming from abroad increased!

(4) Support in the form of emergency funds to small business owners to stabilize their businesses

Incheon Airport also provided a total of KRW 1 billion in emergency funds to 200 small business owners across the country experiencing challenges due to COVID-19. After review, 200 businesses were finally selected out of the 399 applicants. The review prioritized not only small business owners in Incheon but also businesses hit hard by COVID-19 such as travel, education and service, event agencies, and flower facilities as recommended by the government.

In this post, we looked at the meticulous disease control and prevention system and local community support activities of Incheon Airport, which is fully prepared for COVID-19. Until COVID-19 is eradicated and the country’s economy is back on its feet, Incheon Airport will do its best as the gate to Korea to prevent any possible COVID-19 threat with strict disease control and prevention!

Incheon International Airport breaks through COVID-19 Crisis with ‘Emergency Operations’!

In the moment of crisis, our bodies feel nervous and shrink.

This is a natural process to respond quickly to threats and keep them safe. The airport’s effort to respond to the COVID-19 crisis is no exception.

△ Termination of Terminal 3 of Charles de Gaulle Airport in Paris

△ Termination of Terminal 2 of Singapore Changi Airport

△ Termination of Terminal 3 and 4 of London Heathrow

△Termination of Terminal 2 of Abudabi Airport

Currently, as major airports around the world are operating with reduced airport functions in response to the spread of COVID-19, Incheon International Airport has recently started an emergency operation system as part of its response to the COVID-19 crisis.

 

Let’s take a closer look at what kind of measures Incheon Airport is taking to overcome this crisis!

Incheon Airport started 'Phase 1 of emergency operation’

Incheon International Airport has established a three-phase emergency operation plan since it declared an emergency management system on March 26 to effectively cope with the decrease in passengers caused by COVID-19.

As the number of airport passengers decreased due to the influence of COVID-19, the phase 1 of emergency operation was recently carried out under the ‘reduction of functions of airport’s basic facilities.’ Accordingly, major airport facilities such as departure hall, check-in counters, parking ramps, baggage handling facilities, and shuttle trains have started the ‘partial operation.’

Coming up with follow-up measures to the partial operation of the airport!

“If airport operations are reduced, doesn’t it increase passenger inconvenience?”

 

No, the airport is trying to minimize passenger inconvenience by coming up with follow-up measures such as strengthening passenger guidance based on partial operation.

Meanwhile, by investing related manpower and resources in improving old facilities, expanding safety inspections, and strengthening professional education, Incheon Airport is actively utilizing the current COVID-19 crisis as an opportunity for the future, not a stagnant period.

All-round support to the airport industry ecosystem

Incheon Airport also thoroughly inspects and implements all-round support measures to secure competitiveness in the airport industry ecosystem.

The rent of airport commercial facilities such as duty-free shops, food and beverage stores, and transportation operators, as well as private business operators such as in-flight meals and hotels will be reduced by 20 percent to 50 percent for up to six months.

 

In particular, Incheon International Airport is making efforts for co-existence by drastically expanding the standard of rent reduction from 25 percent to 50 percent for small and medium-sized businesses and small business owners. In addition, mid-sized and large businesses that are shaken by the aftermath of COVID-19 receive 20% reduction as new subjects of rent reduction.

 

In addition, airline stopping fees will be 100% exempted for 3 months, and landing fees will be reduced by 20% for 2 months. In the case of ground operators, the range of reduction of the mooring fee will be expanded from 20% for the previous 3 months to 100% exemption for 3 months, and the rent for refueling facilities will be reduced by 20% for 6 months.

In addition, Incheon Airport has expanded the amount of reduction in usage fees from 25.4 billion won to 181 billion won, which is the largest ever, and suspended payment of 398 billion won of usage fees of airlines and commercial facilities for three to six months to provide liquidity to businesses suffering from cash flow problems.

Although the ecosystem of the Korean airport industry, including Incheon International Airport, has faced an unprecedented crisis, as the gateway to the Republic of Korea and the forefront of national quarantine, Incheon International Airport will wisely overcome the crisis caused by COVID-19 through emergency airport operation.

Did you enter Korea through Incheon Airport? Please ‘self-quarantine’ for 14 days!

There is a ‘14-day duty’ that must be followed by foreign arrivals.

It is a 14-day self-quarantine obligation from the day you enter the airport to stop the spread of COVID-19. This obligation is part of a strengthened quarantine measure that has been implemented as the number of COVID-19 infections is increasing rapidly around the world and the number of confirmed foreign arrivals has increased recently.

In other words, from midnight, April 1st, all arrivals of Korea will be required to self-quarantine for two weeks, regardless of their point of departure and nationality.

In order to actively cooperate with government guidelines, Incheon Airport is also taking systematic measures, such as sorting out the arrivals thoroughly from the quarantine stage, and preparing walking-through stations so that they can conduct a COVID-19 diagnostic test quickly.

This posting will show you the quarantine procedures for each status and circumstances of arrivals, disadvantages in case of self-quarantine violations, and lifestyle rules to be taken into account by those subject to quarantine.

Regardless of ‘point of departure’ and ‘nationality’...All arrivals must 'self-quarantine'!

What about people with symptoms?

Regardless of whether you are a national or a foreign, you will receive a COVID-19 diagnostic test at the airport.

What about people without symptoms?

Koreans and long-term stay foreign residents in their own homes,

Short-term stay foreigners who do not receive a waiver from the Korean Embassy (or Consulate) are required to live in isolation at quarantine facilities designated by the Korean government.

If symptoms develop during isolation period, a diagnostic test will be taken.

What about quarantine exceptions?

If a short-term stay foreigner without symptoms has been issued an ‘exemption of self-quarantine’ with the validity of visit, such as for important business purposes (contracts, investment, etc.) and academic purposes (international competitions), and other public interest or humanitarian purposes, he/she will be exempted from quarantine.

More strict for arrivals from Europe!

If you arrived in Korea from Europe, you will be subject to strict quarantine. Even if without symptoms, foreigners must undergo a diagnostic test at the airport regardless of their long-term or short-term stay. Koreans are required to undergo a diagnostic test within three days of entering the country during self-quarantine

○ The Ministry of Public Administration and Security and the local government thoroughly manage Subject to self-quarantine by the mandatory installation of ‘Safety protection App for self-quarantined’

○ Self-quarantine exceptions have ‘mobile self-diagnosis app’ installed to conduct enhanced active monitoring

Crews are self-quarantine exceptions, but must install ‘mobile self-diagnosis app’.

**Cost of service expenses will be collected, *regardless if you are a national or a foreign, if a person uses quarantine facilities prepared by the state (or local government) due to inadequate self-quarantine or lack of residence.

* Short-term stay as a foreigner (B1,B2,C3,C4) (excluding self-quarantine exceptions)

**1.4 million won per person using self-quarantine for 14 days (100,000 won per day)

I'm hungry, should I go to a restaurant…? No, you have to ‘go home’ right away from the airport.

All foreign arrivals must return home directly from the airport.

Using a passenger’s own car is actively recommended, but if it is difficult, airport buses are available only for foreign arrivals.

You should be aware that from April 1st, foreign arrivals will not be able to use the airport railway. In order to prevent the spread of COVID-19, the airport railway service is restricted to foreign arrivals, thus blocking contact with ordinary citizens.

Except for Jeju residents, foreign arrivals are restricted to domestic flights, but airport buses and KTX are available.

What are the disadvantages of self-quarantine violation?

Failure to comply with the quarantine regulations may result in up to one year in prison or up to 10 million won in fines for violating the infectious disease prevention law, and foreigners may be subject to deportation and entry bans under the Immigration Control Act.

○ Koreans: a fine up to 3 million won (from April 5th, a one-year prison term and a fine up to 10 million won)

– Not eligible for support (1,230,000 won on a 4-person basis) (Ministry of Welfare)

※ Foreign arrivals are not eligible for living support expenses

– Apply code zero to evaders (police) and review claims for damages (the Ministry of Justice)

 

○ Foreigner: For those who refuse to accept self-quarantine, such as absent without leave, will be ordered deportation(the Ministry of Justice)

Subject to quarantine must follow these requirements!

○ To prevent infection, you are prohibited from going outside other than the quarantine area.

○ Live alone in an independent space

○ If it is inevitable to go outside, such as for medical treatment, make sure to contact the local health center first.

○ Avoid contact, such as talking to family members or cohabitation

○ Use of personal items (personal towels, utensils, mobile phones, etc.)

○ Keeping the health regulations (keep personal hygiene thoroughly by hand washing & hand sterilizing, and use mask)

It is an ironic that on a sunny spring day you have to walk on a Gyeokridan-gil (quarantine path) instead of Gyeongridan-gil.

At times like this, we must not lose hope, and we need an optimistic realistic view. Please join forces to prevent the spread of COVID-19. Incheon Airport will cheer up, too.

Incheon Airport joins ‘social distancing’ campaign to overcome COVID-19

Meetings enrich our lives, but not ‘now’.

To stop Corona19, ‘we’ must stop.

‘Social distancing’ is at the peak recently to prevent the further spread of COVID-19. Government, local governments, businesses, civil society, etc. are actively conducting related campaigns.

Social distancing means reducing contact between people, and includes concepts such as closing schools, telecommuting, and canceling meetings. For now, it’s a good idea that people don’t meet each other because of the nature of the virus, which is transmitted by droplets or by hand.

The social distancing was recommended by the COVID-19 Central Disaster and Safety Countermeasures Headquarters (CDSCHQ) on March 21, 2020. Considering COVID-19’s incubation period (14th), the CDSCHQ urge you to actively participate in intensive social distancing from March 22nd to April 5th.

This posting will show you how to practice social distancing and how Incheon Airport is participating!

Practice social distancing like this!

  • Postpone or cancel all outings, meetings, dining out, events, travel, etc.
  • If you have fever or respiratory symptoms (such as cough, sore throat, or muscle pain), do not go to work and rest well at home.
  • Do not go out except for purchasing daily necessities, visiting to medical institutions, and commuting.
  • Avoid physical contact, such as shaking hands with others, and keep a healthy distance of 2m.
  • Comply personal hygiene regulations such as hand washing and cough etiquette.
  • Disinfect and ventilate the surrounding environment every day

Incheon Airport will join you to end the virus

  • Stopping company dinners/meetings
  • Enforcement of the time difference commuting system for public transportation users
  • Practicing lunch rotation by team and sitting in zigzag before eating
  • Closing public facilities in the airport (e.g. gymnasium, promotion center, shower facility, etc.)

If everyone actively practices social distancing, there could be effects such as natural healing of community-infected patients or early detection without secondary transmission. Also, if the number of confirmed patients decreases to a level that the current quarantine and health care system can handle, the ‘life prevention’ system, in harmony with daily life and economic activities, can be implemented.

 

But do not forget that ‘social distancing is not ‘emotional distancing’, but ‘physical distancing’. We need to ask each other about our daily lives, talk about trivial things, and empathize at times like this. We hope you maintain a healthy distance, but overcome this period with warm attention and support.