Incheon Airport joins ‘social distancing’ campaign to overcome COVID-19

Meetings enrich our lives, but not ‘now’.

To stop Corona19, ‘we’ must stop.

‘Social distancing’ is at the peak recently to prevent the further spread of COVID-19. Government, local governments, businesses, civil society, etc. are actively conducting related campaigns.

Social distancing means reducing contact between people, and includes concepts such as closing schools, telecommuting, and canceling meetings. For now, it’s a good idea that people don’t meet each other because of the nature of the virus, which is transmitted by droplets or by hand.

The social distancing was recommended by the COVID-19 Central Disaster and Safety Countermeasures Headquarters (CDSCHQ) on March 21, 2020. Considering COVID-19’s incubation period (14th), the CDSCHQ urge you to actively participate in intensive social distancing from March 22nd to April 5th.

This posting will show you how to practice social distancing and how Incheon Airport is participating!

Practice social distancing like this!

  • Postpone or cancel all outings, meetings, dining out, events, travel, etc.
  • If you have fever or respiratory symptoms (such as cough, sore throat, or muscle pain), do not go to work and rest well at home.
  • Do not go out except for purchasing daily necessities, visiting to medical institutions, and commuting.
  • Avoid physical contact, such as shaking hands with others, and keep a healthy distance of 2m.
  • Comply personal hygiene regulations such as hand washing and cough etiquette.
  • Disinfect and ventilate the surrounding environment every day

Incheon Airport will join you to end the virus

  • Stopping company dinners/meetings
  • Enforcement of the time difference commuting system for public transportation users
  • Practicing lunch rotation by team and sitting in zigzag before eating
  • Closing public facilities in the airport (e.g. gymnasium, promotion center, shower facility, etc.)

If everyone actively practices social distancing, there could be effects such as natural healing of community-infected patients or early detection without secondary transmission. Also, if the number of confirmed patients decreases to a level that the current quarantine and health care system can handle, the ‘life prevention’ system, in harmony with daily life and economic activities, can be implemented.


But do not forget that ‘social distancing is not ‘emotional distancing’, but ‘physical distancing’. We need to ask each other about our daily lives, talk about trivial things, and empathize at times like this. We hope you maintain a healthy distance, but overcome this period with warm attention and support.

COVID-19 Emergency! The ‘Special Entry Procedure’ will be implemented for all arrivals of Airport regardless of nationality

As the World Health Organization (WHO) recently declared ‘pandemic’ which is the highest risk level of the epidemic alert phase, nations around the world are making efforts to operate more systematic quarantine systems.

Incheon Airport has been implementing ‘Special Entry Procedure’ since February 4th. This procedure, originally intended for passengers from Asia and parts of Europe, will be extended to all countries from midnight, March 19, because of the worldwide spread of COVID-19.

What is Special Entry Procedure?

This refers to a system in which visitors receive health status questionnaire from the entry stage, check their residence and contact information, and monitor their health conditions for 14 days after entering the country.

Extending subject of Special Entry Procedure to ‘all countries’

There is a growing need to block the flow of passengers from abroad because recently among those passengers, some of them are confirmed as COVID-19 patients. In particular, with the number of confirmed cases in Europe as well as in the U.S. and Asia increases rapidly, the special entry procedure, which was only for some of the previous arrivals, will be extended to all countries from midnight, March 19.



China(2.4~), Hong Kong·Macau(2.12~)

Japan(3.9~), Italy/Iran(3.12~)


Entire Europe(3.16~)

All countries

How to proceed with the Special Entry Procedure

Upon arrival at Incheon Airport, both Koreans and foreigners have to fill out health status questionnaire and Travel Record Declaration.

  • The Health Status Questionnaire should include whether or not you have experienced fever, cough, etc. symptoms in the past 21 days, personal information and the country you visited in the past 21 days.
  • The Travel Record Declaration must reveal the address to stay in Korea, the mobile phone number to contact, and whether you have visited or stopped in Hubei Province, China within the last 14 days.

As the special entry procedure begins, the arrival hall will also be guided to a dedicated arrival hall (A and F). The detailed step-by-step procedures are shown below.

In other words, all passengers on special entry procedure must check whether they have a fever or not before entering the country and check the address of their residence in Korea and the contact information available for them to enter the country. After entering Korea, you must submit symptoms for 14 days via the mobile self-diagnosis app.

Any Korean or foreigner with symptoms will be isolated at the Central Quarantine Medical Support Center located within Incheon Airport and checked for confirmation first. If a foreigner is confirmed, he/she will be denied entry and must return home. Since Koreans and registered foreigners are not denied entry, they will be isolated at a state-designated isolation hospital upon confirmation.

It may be a bit cumbersome, but it’s a must-have measure to protect passengers and prevent the spread of infections to communities! We ask for your cooperation for special entry procedure to proceed smoothly to completely eradicate COVID-19.

Another specialty, unique ‘COVID-19 response method’ of Incheon Airport

Meanwhile, Incheon Airport, which advocates COVID-19 Free Airport, is making utmost efforts to prevent COVID-19, including a three-stage fever check for those who leave the country. From arriving at the airport to boarding an airplane, Incheon Airport is currently conducting fever check using thermal image cameras and a thermometer in three stages: 1) Entering Terminal → 2) Departure Area → 3) Boarding Gate.

Thorough quarantine and disinfection are the basics of the basics!

The airport’s major facilities are carefully quarantined at least three times a day, as well as placing hand sanitizer in check-in counters, food and beverage stores, to make passenger convenience and safety the top priority. Check out the COVID-19 Free Airport and the video below!

Incheon Airport is ‘COVID-19 Free Airport’!

Ordinary days full of eating delicious food,

spending time with friends,

and traveling around

These days, people hope for their ordinary daily life to come back as soon as possible

For that day, Incheon Airport is making efforts today as well. This is why the airport is becoming more thorough to prevent the spread of the COVID-19 and to protect the healthy daily lives of passengers and staffs.

Recently, Incheon Airport has come to declare its commitment to realize ‘COVID-19 Free Airport’ by establishing a close quarantine system in the process of leaving and entering the country. Instead of just declaring it, the airport has quickly introduced a countermeasure since March 9th.

Let’s find out about changes in progress!

Blocking Corona’s take-off completely!

Passing ‘3 levels’ of temperature check is mandatory to leave the country!​

One of the major symptoms of COVID-19 is ‘fever’.

For all passengers leaving the country, from arrival to the airport to boarding the aircraft, Incheon Airport is conducting a temperature check using thermal imaging cameras and thermometers in total 3 levels: 1) at Terminal entrance → 2) at Departure floor → 3) at Boarding Gate

Level 1 – Terminal Entrance

The terminal is crowded with people who want to check in and enjoy various services at the airport. The first temperature check is carried out from the entrance to the airport terminal using thermal imaging cameras.

If your body temperature is confirmed to be above 37.5°C, you will be instructed to undergo basic epidemiological tests at the quarantine inspection room installed in the airport.

T1 quarantine inspection room

(2nd floor vaccination room)

T2 quarantine inspection room

(3rd floor eastside family lounge)

Level 2 – Departure floor

(Before entering the security area)

The secondary temperature check is carried out in the departure floor area before entering the security area. If the temperature exceeds 37.5°C, passengers of routes with a request from the destination country (to restrict passengers with fever from entering) could be transferred to the airline for cancellation of the ticket.

Level 3 – Final check at Boarding Gate

Level 3 temperature check is carried out at the boarding gate just before entering the aircraft. During this process, passengers may be denied from boarding if they are suspected of having COVID-19 symtoms, such as fever.

In particular, from midnight, March 11 (Wednesday), all passengers on routes to the United States, regardless of nationality, must visit the quarantine inspection room and check their health conditions to issue tickets and to get on the plane, so please be aware of this and plan your journey.

*Please arrive at the airport earlier than usual, as additional time may be required to check temperature on departure and so on!

Wiping, sprinkling...‘3 times’ a day disinfecting.

In addition, Incheon Airport will further strengthen the quarantine of key facilities on the departure floor by conducting special sterilization of check-in counters and alcohol disinfection on security search equipment three times a day to create a safe space for all passengers, flight attendants, companies, and airport workers.

For major facilities that passengers contact directly, such as elevators and escalators, alcohol disinfection will be increased to three times, which was only once before.

Korea’s gateway Incheon Airport will do its best to enhance the safety and reliability of it in the international society by building ‘COVID-19 Free Airport’ while providing safe airport service to domestic and international passengers during the entire immigration process!

Incheon Airport opens skyway of Kywait through heavy downpour

On November 14th, in 2018, it was about a month before the Grand Opening of the Terminal 4 of Kuwait.

For about 24hours, there was a heavy downpour in Kuwait.

Access road between Terminal 1 and Terminal 4 has been lost, 

and major airport facilities such as moorings, taxiways and boarding bridges have been flooded 

or suffered leaking, which caused suspension of every flight of Kuwait Airport for the first time ever.

“All of a sudden, a story about Kuwait Airport?”

Some of you might wonder.

What does Incheon Airport have to do with downpour incident of Kuwait?

Becoming a ‘Teaching Airport’ from ‘Learning Airport’ in 9 years after opening

Incheon Airport has been delivering its know-how to the other international airports since early state after grand opening. Nine years after its opening in 2001, Incheon Airport successfully transformed into a ‘Teaching Airport’ from a ‘Learning Airport’.

Starting with the consulting project in 2009 to support the operation of the new airport in Irbil, Iraq, the operation consulting of the new airport in Istanbul, Turkey, development consulting of commercial facility in Terminal 3 of Soekarno-Hatta International Airport in Jakarta, Indonesia and the establishment of a master plan for the development of the national aviation development in Paraguay, Incheon Airport developed solid ability through 24 project in total 14 countries.

As you could have guessed already, connection with Kuwait Airport also began in extension of these projects.


Kuwait International Airport is a state-run airport with Kuwaiti government having a 100 percent stake and is the one of the representative airport of Middle East visited by 12 million passengers in 2017.

In 2018, the Kuwaiti government promoted the construction of Terminal 4, which worth 140 billion won KRW, to prepare for the growing demand for air flights, and Incheon Airport Corporation was chosen as the consignment operator of Terminal 4. Isn’t it great to hear that Incheon Airport is the first foreign operator to operate an airport in Kuwait ever?

Especially it was very competitive project between many airports, including France, Germany, Turkey and Ireland. Incheon Airport won the competition among them.

The record downpour in 100 years...What was Incheon Airport’s response?

Terminal 4 of Kuwait Airport was establishing systemic foundation based on Incheon Airport’s know-how in operation. It was only a month before the Grand Opening that downpour broke in on this seemingly smooth journey.

At that time, downpour was the highest level since 1901, and there was widespread skepticism in Kuwait’s Civil Aviation Administration about when the airport operations could resume.


Based on accumulated operational know-how and crisis response capabilities, Incheon Airport had shown its achievements by normalizing airport operations in a short period of just a week through cooperation with related agencies.


The employees dispatched from corporation went on emergency duty in case of an emergency, and concentrated service personnel on the scene to minimize passenger traffic. With the constructors, they quickly drained the area to minimize soil flooding due to rainfall, and completed early normalization of aircraft operating areas such as moorings and runways.


Officials from Kuwait Civil Aviation Administration, who watched the process right next to them, applauded Incheon Airport’s ability to respond quickly.

"From the passion and dedication shown by Incheon Airport during normalization process of terminal operations after record downpour of Kuwait in November 2018, we could see why it is called the world's best airport."

Yosef Alphojan
Deputy commissioner of the Kuwait Civil Aviation Administration

‘Kuwait Airport Terminal 4’ recognized by both performance and safety.

Kuwait Airport Terminal 4, which celebrated its first anniversary in September 2019, has shown stable performance.


As of the first half of 2019, the airport had over 15,000 flights, 2.29 million passengers and 750,000 transit passengers. The destination cities cover 46 cities, 16 in the Middle East, 15 in Europe and 12 in Asia.

What’s surprising is that it’s not just about the performance!


The Airport received highest rank in security inspection by the National Transportation Safety Administration (TSA) and the International Civil Aviation Organization (ICAO), which means that it was recognized as excellent in overall inspection items such as security equipment, staff capacity, and security education.


Once again, Incheon Airport’s know-how in airport operating had been proven as world’s best on the international stage!

After Service is also important! "Come and update your aviation knowledge."

Incheon Airport continuously conveys its know-how in airport operation to Kuwait Airport. In April 2019, it ran a customized curriculum for two weeks.


20 employees of Kuwait Civil Aviation Administration and five working-level officials from Kuwait Airport Terminal 4 participated in the curriculum to update their operational know-how and up-to-date knowledge of Incheon Airport.

Can you see the concentration of the participants in the picture? Participants were very satisfied with the high-quality curriculum developed by Incheon Airport, including theoretical learning and on-site training about terminal and luggage operations, commercial facilities management, and airport safety & security.

Incheon Airport plans to expand its overseas business, focusing on emerging markets such as the Middle East, Asia and Eastern Europe, based on its experience of successfully conducting consignment operations of Terminal 4 of Kuwait Airport.


As Incheon Airport is expanding around the world, there will be more opportunities for global travelers to enjoy quality airport services, right? Please look forward to the great performance of Incheon Airport, Korea’s proud representative gateway!

How is Incheon Airport responding to Novel Coronavirus infection?

Novel Coronavirus

“[Breaking news] Addition of confirmed patients of Novel Coronavirus infection”

“The fear of Novel Coronavirus infection is spreading… The countermeasure is?”

As the Novel Coronavirus spreads around the world, news reports and articles are pouring in every day. Incheon Airport passengers who is reading this article are probably worried about the infectious disease.


In response, Incheon Airport, which is the front line of quarantine in Korea, conducts intensive special inspections such as identifying health conditions by using a heat camera and receiving health status questionnaires.

In addition, Incheon Airport is responding 24 hours a day to prevent Novel Coronavirus infection by providing personal hygiene products such as hand sanitizers and masks to employees and enhancing disinfection, quarantine and hygiene control.

From now on! In the following article, let’s take a closer look at Incheon Airport’s efforts to prevent the Novel Coronavirus infection and the preventive measures for passengers!

The outbreak occurred in Wuhan, China in December 2019 (as of February 7, 2020, total 24 confirmed cases are in Korea)

1. Symptoms

Symptoms are usually accompanied by fever, cough, and difficulty in breathing, and in fatal cases, respiratory failure and severe pneumonia can occur (symptoms are estimated to appear in 2 ~ 14 days after infection)

2. Cause

The exact origin of the Novel Coronavirus is currently under research. However, it is assumed that the coronavirus, which used to be parasitic in bats, was transmitted to humans through mutation while going through other wild animals as mid-hosts (Source: Korea Centers for Disease Control and Prevention website)

3. Infection

It can be transmitted when the infected person’s saliva enters the eyes, nose or mouth directly through coughs and sneezes, or when eyes are rubbed with hands contaminated with the virus.

Incheon Airport’s countermeasures to Prevent Novel Coronavirus Infection #1

Enhancing disinfection, quarantine and hygiene control​

Incheon Airport has enhancing disinfection and implementing sterilization quarantine in various areas of the airport.

Thorough hygiene control is essential to prevent further spread of the Novel Coronavirus. Therefore, Incheon Airport has enhancing disinfection and implementing sterilization quarantine in various areas of the airport.

Incheon Airport’s countermeasures to Prevent Novel Coronavirus Infection #2

Separation of Travel Circulation from China

Separation of Travel Circulation from China

Incheon Airport has been operating a special arrival hall in China since February 4 to prevent the spread of the virus in Korea, as the place where the Novel Coronavirus infection occurred is China. First of all, passengers from China were separated from their gates to quarantine stations to block contact with ordinary passengers, and special entrance procedures are underway at a total of three China-only arrival halls — two at Incheon Airport Terminal 1 (Arrival hall A & F) and one at Incheon Airport Terminal 2 (Arrival hall A).

Incheon Airport has been operating a special arrival hall in China since February 4 to prevent the spread of the virus in Korea, as the place where the Novel Coronavirus infection occurred is China.
Incheon Airport has been operating a special arrival hall in China since February 4 to prevent the spread of the virus in Korea, as the place where the Novel Coronavirus infection occurred is China.

In addition, all foreigners who visited Hubei province, China, the origin of the Novel Coronavirus within 14 days are banned from entering the country. Prior to arrival, the airline is required to ask one-on-one questions in the local ticketing stage of the airline. After arrival, the foreigners must leave the country and are limited from entering the country in the future if any false statements are found.

Incheon Airport’s countermeasures to Prevent Novel Coronavirus Infection #3

Suspending usage of some amenities at the airport