Make both your body and heart lighter! How to Use Incheon International Airport ‘Free Lugg’

Have you ever been worried because you have too much luggage on your trip that should be comfortable and enjoyable? Or having a hard time taking care of your luggage because you must leave for your destination of business trip right after arrival at the airport? If you’re pressed for time, no matter how small the luggage is, it often becomes a big burden.

‘Hands-Free’ services that help convenient travel are gaining popularity as travel culture develops, including not only general travel but also leisure travel, immigration, and long-term business trips.

Incheon International Airport is also making efforts for the convenience of airport users by quickly introducing various smart services.

‘Free Lugg’ is one of the most popular services. With the Incheon International Airport Free Lugg, from your home to Incheon International Airport, and from Incheon International Airport to your home! No matter how much luggage you have, you can send it conveniently.

What is Free Lugg Service?

Free Lugg is a ‘travel luggage delivery service’ officially operated by Incheon International Airport.

When you go to the airport from home, you can send your luggage at home on the day of departure and pick it up at the airport between 4 p.m. and 12 p.m. on the same day. It sounds perfect for a night trip after work, right?

If the departure flight is early, you can pick up between 5 a.m. and 12 p.m. on the day of departure after you send your luggage from home the day before departure.

On the contrary, how about returning from a trip and going home from the airport? If your luggage has become very heavy with souvenirs and gifts purchased from your travel destination, you can send your luggage at the airport counter on the day of your arrival. Home reception is between 4 p.m. and 6 p.m. on the same day.

It is also possible to conveniently plan your schedule because the airport provides a storage service where you can check your luggage in advance and receive it on the day you want. However, the storage period cannot exceed 7 days, and the storage fee is 5,000 won per day.

Free Lugg Service, how can I use it?

Then, how can you use the Free Lugg service?

1) Service Use Procedure

Free Lugg is a service that requires a reservation. Service bookings are available on the Free Lugg Official website at ( The procedure is as follows.

#1 Enter reservation information
Enter the date and time of collection, place of collection, date and time of receipt, place of receipt, product, etc.

#2 Enter customer information
Name, cellphone number, and e-mail

#3 Payment of service charges
Credit card and simple payment

#4 Pick-up Travel Luggage
Collect travel luggage at home or at the airport

#5 Airport – Identity Check
Confirm identity at the place of receipt

#6 Receipt of travel luggage
Receive travel luggage at the airport or at home

For customers who have difficulty booking online, don’t forget that you can also make a phone reservation at 1644-7146!

2) Service Charge

It is also important to know the fee to use this convenient luggage delivery service, right? Free Lugg charges travel packages in two main categories: ‘carrier’ and ‘parcel’.

1) Travel Carrier
  • Travel carriers less than 28 inches
  • Briefcase
  • Backpack
  • Boston Back, etc.

Luggage weighing less than 20 kg are priced between 20,000 and 25,000 won per piece

2) Parcel
  • Large carrier of 28 inches or more
  • Immigrant bag
  • Golf bag
  • Surfboard, etc.

Parcels with a total of 160cm or less and a weight of 20kg or less can be delivered at a price of between 25,000 won and 30,000 won per piece.

There is a price difference for each area in Seoul, so please check the table below!

If you make a reservation for more than two pieces of luggage, you should also check for a 5,000 won duplicate discount for each additional piece, okay?

3) Service Registration & Receipt Method

Next, let’s check location of counters in the airport!

#1 Registering at the airport

If you register at Incheon International Airport Terminal 1, please visit the Hanjin Shipping Office located at counter 62 next to gate 13 on the 1st floor.

In case of Incheon International Airport Terminal 2, you can register at Hanjin Shipping Office on the 3rd floor located at the opposite side of check-in counter H!

#2 Receiving at the airport

If you receive your luggage at Incheon International Airport Terminal 1, please visit CJ Korea Express Office located between check-in counters A and B on the 3rd floor.

If you are picking up your luggage at Incheon International Airport Terminal 2, you can go to the Hanjin Shipping office located at the opposite side of check-in counter H on the 3rd floor.

(*Free Lugg is in limited operation at counters due to the spread of COVID-19, so be sure to check before using it!)

So far, we have looked through the various services of Incheon International Airport for more comfortable and relaxing time, and especially among them, the ‘Free Lugg’ service.


Incheon International Airport will work hard for your exciting, light hearted & light body trip!

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