Self-Service From Check-in to Bag Drop!

The first thing anyone does when they get to the airport is check in. Even just a few years ago, travelers had to arrive early at the airport and wait in line to check in.

Some of you might already know this, but Incheon Airport has seen incredible changes since it introduced self check-in services! Incheon Airport’s smart technologies have turned long and dull waits into active and fun experiences!

Are you intrigued? Read on to find out more about Incheon Airport’s self-service solutions!

What is self check-in?

Incheon Airport has self check-in services for passengers to check-in and get their boarding pass by themselves using automated ticketing kiosks without having to wait in line to visit the check-in counter. There are two types of self check-in services.

You can check in when you arrive at the airport using automated kiosks or in advance via web/mobile. You can even visit your airline’s website or app when you check in via web/mobile!

Now, let’s delve into how to actually use the kiosks.

How to use self check-in in 3 minutes

Self check-in is easy even for first-timers! Scan your passport on the kiosk, select your seat, and print your boarding pass! Here are the step-by-step process.

1) Check flight and select airline

Check and select the airline of your flight.

2) Check prohibited items

Flammable items (e.g. lighters, matches, gasoline), explosives (e.g. dynamites, firecrackers), and hazardous substances (e.g. chlorine, bleach, poison) are prohibited, so make sure to check your baggage in advance.

3) Check booking details

Check your booking details, such as booking number, e-ticket number, membership number, passport, and boarding pass barcode.

4) Check passenger details and select seat

Check whether your personal information is correct. You can select and change your seat if you want to.

5) Print boarding pass

Print your boarding pass and check for correct details (e.g. flight number, seat).

Is Self check-in available only for some airlines?

Although convenient, self check-in services are not universally available. It varies depending on the airline and airport. Make sure to check that self check-in services are available for your airline.

Available airlines

Asiana Airlines, Cathay Pacific, United Airlines, Air China, China Southern Airlines, American Airlines, Turkish Airlines, Eastar Jet, Jeju Air, T’way Air, Air Seoul, Air Canada, Jin Air, Vietnam Airlines, EVA Air

 

Available hours

24 hours up to 1 hour before departure)

* Available hours differ depending on the airline

 

Restrictions

Countries requiring visa, codeshare, accompanying children, etc.

Available airlines

Korean Air, Air France, KLM Royal Dutch Airlines, Delta Air Lines, Aeroméxico, China Airlines

 

Available hours

24 hours (until 1 hour before departure)

* Available hours differ depending on the airline

 

Restrictions

Countries requiring visa, codeshare, accompanying children, etc.

While self check-in services are usually available 24 hours up to 1 hour before departure, it may also differ depending on the airline. Please also note that self check-in may be restricted when you visit a country that requires a visa, board a codeshare flight operated by 2 airlines, or if you travel while accompanying children!

What is self bag drop?

Now that you’ve used self check-in to get your boarding pass, what about your baggage? You can use self bag drop. Self bag drop is an automated baggage check-in system available at counter G after self check-in.

Scan your passport and boarding pass, then check your baggage. Then, you can print a baggage tag. Don’t forget to attach this tag to your baggage!

Make sure to follow all the steps in sequential order within the processing timeframe before it resets!

Oh, and make sure not to forget your baggage certificate. With the number on the printed certificate, you can check whether it is your baggage when you claim it at your destination. It will also help you easily find your baggage if it gets lost.

Like self check-in, available hours and restrictions for self bag drop differ depending on the terminal or airline. Refer to the map below to familiarize yourself with the location of self check-in kiosks and self bag drop counters!

Incheon Airport is introducing various smart services so that passengers can use the airport conveniently! Today, we have looked at self check-in and self bag drop services.

While these services have been introduced way before the COVID-19 pandemic for travelers’ convenience, the timing couldn’t be more in line with current contactless service trends that boomed due to COVID-19. Now you can use your time saved from using self check-in and self bag drop to check out other various facilities in Incheon Airport! 😉

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